Registrar Lab

UnityPoint Health Sioux City, IA
Overview

Interfaces the laboratory to its customers by performing the registration and support tasks associated with the Lab Business Office. Responsibilities include the performance of lab client and patient registrations, test ordering in the LIS, specimen processing, result inquiry, report generation, general information requests and maintenance of patient records. Verifies insurance eligibility and determines lab test medical necessity for the testing being performed. The position also provides customers with telephone communications and other services in addition to excellent customer service to both internal and external customers.

Shift: 10:30am-7:00pm rotating with 11:30am-7:00pm, M through F rotating 1/5 weekends and holidays

ResponsibilitiesProvides specimen processing for outreach patient testing, and initiates inpatient processing.Performs laboratory outreach patient registrations as well as registrations for hospital laboratory outpatients with a high degree of focus and minimal registration errors.Orders laboratory testing through knowledge of order codes in the LIS.Receives and verifies both written and verbal orders.Recognizes and communicates critical information, special requests, unusual orders, etc., by including special comments during the registration and order entry process or by contacting key individuals.Distributes specimens to work areas by manual delivery to laboratory hospital departments.Processes outreach courier runs and verifies the integrity of specimen shipments through patient identification processes and specimen receipt verification.Participates in the implementation of new quality processes with a focus on Lean Methodology and other quality improvement tools.Provides the clerical component of result reporting, which includes but is not limited to the production and filing of computer reports and the distribution of reports by mail, FAX, personal distribution or telephone.Services needs of customers by providing information to customers or routing calls to others.Performs various lab business office functions within regulatory guidelines that include but are not limited to registration operations, insurance verification processes, confidential fax verifications and other functions as required.Obtains diagnoses for laboratory testing performed, and determines appropriate medical necessity and coding documentation in compliance with CMS and Health System Guidelines.Provides support activities for the clinical laboratory and pathology to include the registration and processing of data for billing functions, in addition to manual charge entry.QualificationsHigh School Diploma or equivalency1 year of experience in lab registration, order entry and specimen processing as well as experience with CPT and coding, and medical insurance verification preferredHIS/LIS Information Systems, Multi-function copier, fax machines, multi-line phone, laser printers, Medical Necessity compliance software, Insurance Eligibility Systems, and other as required.Proficiency with computer data entry functions.

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