Specialist Cafe Foodservice FT

Speedway Sidney, OH
Position Summary:

Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells and samples items to help increase sales

Position Responsibilities:

* Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the customer

* Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption

* Takes an active role in promoting new foodservice programs introduced by the Company

* Assists in code dating food items to ensure quality and safety. Follows all food sanitation guidelines

* Helps ensure proper storage, dating and rotation of all food products and supplies

* Actively promotes foodservice items through regular sampling initiatives, engages in suggestive selling and communication of promotional items and specials

* Cleans and maintains the foodservice area including, but not limited to, cleaning counters, equipment, floors and cabinets. Performs light maintenance duties as assigned

* Helps ensure all equipment is operating correctly. Communicates to management when maintenance is needed

* Monitors customer lines at the Point of Sale (POS) and opens additional registers as needed, in order to expedite the sale process

* Learns and follows all applicable procedures outlined in the Company Food Service User's Guide

* Listens and responds to customer requests and forwards necessary information to management

* Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Exceptional Customer Experience (ECE) Worksheet

* Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed

* Provides suggestions for and actively participates in improving sales, margins and execution of all Foodservice programs

* Completes other duties as assigned by Management

Additional responsibilities for Specialist, Café Foodservice:

* Provides service to the Café foodservice area and ensures that all food items meet the required food quality

* Ensures customers are treated as Café guests and that orders are completed in a timely and friendly manner

* Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sale process

* Completes all Café training documents and follows all applicable procedures

* Completes the Café Exceptional Customer Experience Worksheet

* Assists in training fellow Café associates on existing and new training programs as needed


Education Requirements:

* No requirement

Experience Requirements:

* Foodservice/customer Service experience preferred

Skill Requirements:

* Basic computer skills

* Good verbal and written communication skills

* Understanding of store functions and operations

* Ability to perform repeated bending, standing, and reaching

* Ability to occasionally lift up to 40 pounds