Sr. Product Manager - Alexa

Amazon.com, Inc. Shoreline, WA
Alexa is the name of the Amazon cloud-based voice service that powers Echo devices, the pioneering Amazon AI designed around your voice. Our vision is to build a computer in the cloud that is completely controlled by your voice. That vision can only be achieved if we are able to maintain an excellent customer experience as new features are developed by Amazon teams and external developers.

We are looking for an entrepreneurial, creative, and visionary Sr. Product Manager to join our team. In this high profile role, you will help define and champion the vision for Alexa as it relates to Alexa's personality and natural conversation, identify and build new cross-organizational products that help Alexa move towards this vision, and then measure how effectively Alexa is tracking to it. You will collaborate with numerous product, design, user research, development, voice technology experts and other internal and executive teams to identify, define, and implement solutions to raise the bar on the Alexa customer experience, measured by an outsized impact on customers' interest in and engagement with Alexa. Success requires taking an understanding of how people relate to each other and translating that into product experience, understanding and navigating rapidly evolving product and technology requirements holistically, and synthesizing complex technical capabilities into a cohesive and visionary product narrative. In this role, you will be on point to deliver strategic customer experience features from definition to launch. This includes working on the initial definition of the aspirational customer experience, getting buy-in, and translating that vision into actionable and discrete roadmap items. You will develop and drive requirements back to a number of engineering teams and partner with them to deliver exceptional products.

Key Responsibilities:

* Leading the strategy and execution of a number of strategically important cross-organizational initiatives to ensure we are raising the bar on the Alexa customer experience across all teams building voice-driven features

* Working with internal experts to develop documents articulating the aspirational vision for 1 or more strategic features

* Working with leaders across Alexa and Amazon to secure buy-in for the product vision

* Defining specific priorities and key requirements for important strategic initiatives and ensuring successful execution through superior product and project management skills

* Managing auditing and reporting mechanisms that serve as a feedback-loop for these initiatives

* Communicating with senior management on project status, strategy, risks, and issues