Sr. Program Manager, Central Ops Strategy
Amazon.com, Inc.
 Shoreline, WA

Position Description

Global Specialty Fulfillment (GSF) is the team that powers worldwide operations for Prime Now, Whole Foods, Fresh, AMXL (heavy/bulky), Pantry and more. GSF is at the forefront of ultrafast final mile delivery and fulfillment innovation. The organization is seeking a Sr. Program Manager to join the Central Operations Strategy (COS) team leading new business integration, and global operations planning and execution. The leader will develop, own, and drive the roadmap to enhance and scale GSF Central Operations across a portfolio of managed activities. The leader will be supported by a small team of program managers. This role requires a strong track record of delivering results, dealing with a wide ambiguous space, problem solving, unrelenting customer obsession, and the ability to lead and motivate a team of high performance leaders. Cross-team coordination, project management, and executive presentation skills are essential.

Responsibilities include:

  • Delivering results on complex projects across multiple organizations
  • Innovating to improve processes and continuously lowering cost while facilitating quality
  • Creating, managing, and communicating project roadmaps
  • Thinking strategically and implementing solutions that can scale to meet the scope of the GSF organization
  • Managing a team of 2 direct reports

A successful candidate will also demonstrate:

  • High attention to detail including ability to manage multiple, competing priorities simultaneously
  • Ability to think strategically and execute methodically
  • Ability to work in a fast-paced environment where continuous innovation is required
  • Analytical and quantitative skills with the ability to use hard data and metrics to back up assumptions
  • A clear focus on the customer's needs in the iterative development of the program
  • Ability to earn trust and influence a broad group of stakeholders