Senior Professional Services Engineer - West

SnapLogic Shoreline, WA
Who We Are:

SnapLogic is the leader in self-service application and data integration. Our mission is to make it fast and easy for users to access, connect and analyze enterprise data to improve business processes, accelerate decision-making, and drive better business outcomes.

SnapLogic's Enterprise Integration Cloud accelerates data flow across applications, databases, data warehouses, big data streams, and IoT deployments – whether on-premises or in the cloud. Unlike traditional integration software that requires painstaking, hand-crafted coding by teams of developers, SnapLogic's simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time.

Hundreds of Global 2000 customers – including Adobe, AstraZeneca, Box, GameStop, Verizon, and Wendy's – rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation. SnapLogic was founded by data industry veteran Gaurav Dhillon and is backed by blue-chip investors including Andreessen Horowitz, Capital One, Ignition Partners, Microsoft, Triangle Peak Partners, and Vitruvian Partners. Learn more at

The Role:

The Senior Professional Services Engineer reports directly to the Vice President of Field Technical Operations and will be responsible for system implementation by developing "Snaps", building pipelines (integrations) and providing product demos to our customers.

What You'll Do:

* Lead customers and partners through the requirements phase of an implementation process, including explaining use cases and configuration options, document configuration, and perform fit/gap analysis.

* Configure the SnapLogic environment per the documented configuration requirements

* Work closely with the customers to capture the requirements and provide the necessary architectural guidance where needed

* Develop, test and deliver integrations for customers to provide highly scalable and repeatable integrations

* Experience working with Workday to integrate with cloud and on premise applications

* Experience with other integration technologies like Informatica, Mulesoft, etc. and in-depth understanding of Enterprise Integration Patterns

* Ability to quickly pick up new technologies quickly and gain an in-depth understanding of the SaaS architecture

* Perform deployments of the software to customer non-production and production environments

* Understand and demonstrate all use cases to customer users

* Perform unit and functional testing of new features and configuration

* Triage and resolve implementation issues

* Develop scripts and tools that improve team efficiency, implementation quality and consistency

* Create knowledge-based articles and documentation to help partner and SnapLogic implementation team members

* Identify business and technical issues throughout the project that could impact requirements, scope, or schedule and work with the project manager to identify potential solutions.

* Assure successful and on-time delivery of the projects working closely with the customer and SnapLogic team members

* Deliver Product trainings to the customers in person and via the internet, and contribute to the training material enhancements based on the new features that are released on the platform

What We're Looking For:

* B.S. in Computer Science or similar field or equivalent work experience

* 10+ years of experience with working with Java based applications

* Workday Certification is preferred

* 3+ years of experience with SQL

* Previous experience working with Workday APIs

* Previous experience working with Inbound - Outbound integrations and EIBs on Workday

* Strong experience working with HCM or Finance module on Workday

* Workday Certified Integration Consultant is preferred

* Hands on experience with REST architectures

* Knowledge of SOAP/XML/JMS/JSON, basic level understanding of REST principles, and REST and SOAP APIs.

* Deep understanding of HTTP protocols

* Excellent command of the English language

* Excellent customer facing skills

* Self-confidence, tact and professionalism

* Must be a self-starter and extremely organized with your space and time.

* Ability to juggle working independently and as part of a team.

* Cycle between projects in weeks rather than months – continually learning about new technology and products.

* Accurate and fast decision-making processes

* Be able to quickly debug complex Snap issues and figure out the root cause of problems.

* Cycle between projects in weeks rather than years – continually learning about new technology and products.

* Interest and ability to travel a minimum 50% of the time is a must

Why Join Now:

There's never been a better time to join SnapLogic. Here are the top 6 reasons to join the SnapLogic team:

* Hot Market: With the proliferation of cloud apps, explosion of big data sources, emergence of IoT, and an increasingly complex data landscape, the need for integration technologies has risen to the top of the agenda for data-driven companies. According to industry analysts, the Integration Platform as a Service (iPaaS) market grew by 61% in 2016, the fastest growth area in the application infrastructure and middleware market.

* Company Momentum: In 2016, SnapLogic doubled its year-over-year bookings revenue, added more than 300 new customers (bringing its total customer-count to 700+), raised an additional $40 million to accelerate innovation and growth, expanded globally with new offices in the UK and Australia and new channel partners in LATAM and APAC, and grew our global employee base to 225+ of the industry's best and brightest.

* AI-fueled Product Innovation: SnapLogic's modern, self-service, cloud-native platform makes integration fast and easy with no coding – for IT and LOB leaders alike. Earlier this year, SnapLogic took this product leadership to new heights by introducing industry-first artificial intelligence technology, called Iris, which will underpin a series of exciting innovations over the next 2-3 years to drive the future of autonomous integration.

* Happy Customers: Our customers are seeing unmatched results with the SnapLogic platform. Adobe enabled 800+ "citizen integrators" and saved millions per year. AstraZeneca enabled 100+ self-service users globally on a single platform for both apps and data. Box connected 24+ apps in months with only 1.5 developers. SnapLogic's customer retention rate is 95%+, and analysts recognize SnapLogic as the industry-leader in customer satisfaction.

* Industry Recognition: In the first half of 2017, industry-watchers have recognized our company, products, customers and employees as best-in-class. Gartner recognized SnapLogic as a Leader in their Magic Quadrant for Integration Platform as a Service (iPaaS), CRN Magazine picked SnapLogic as a top innovator in their 2017 Big Data 100 List, and DBTA Magazine named SnapLogic among the Top 100 Companies That Matter Most in Data.

* Vibrant Company Culture: We firmly believe that our people are our strongest asset as a company and we never lose sight of that fact. Our work environment and employee programs and services are all geared to ensure that our employees have challenging and meaningful roles and also a great place to do the best work of their careers. Our efforts to keep our culture thriving and strong are paying off: for two years' running, we have been named a Bay Area Top Workplace by the Bay Area News Group and Mogul selected SnapLogic for their list of the Top 100 Companies for Millennial Women.

SnapLogic is headquartered in San Mateo, CA with offices in New York, NY; London, UK; Hyderabad, India; and Melbourne and Sydney, Australia.

To all recruitment agencies: SnapLogic does not accept unsolicited agency resumes. Please do not forward resumes to SnapLogic employees or to any other company location. SnapLogic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. SnapLogic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SnapLogic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SnapLogic expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SnapLogic employees to perform their expected job duties is absolutely not tolerated.