Project Manager (39766)

RR Donnelley & Sons Shoreline, WA
This position serves as the key liaison between customers and our premedia production team. Primary responsibilities include: scheduling, estimating, obtaining job detail information from clients, job tracking, assuring customer expectations of quality are met, and invoicing. This position seeks to enrich the customer experience through service, a positive attitude and a sense of urgency, clear communications, and the utmost professionalism in all interactions.

Success in this job requires someone who can manage many projects and schedules at once and balance competing priorities in high-pressure situations, all while keeping a positive attitude. Self-motivation and versatility are essential, as well as the ability to independently take initiative while working well with a cross-functioning team. Must value feedback as an opportunity to learn and be comfortable and efficient in a Mac work environment.

Job Duties and Responsibilities

* Act as a liaison between clients and U.S.- and global-based production teams.

* Apply a broad knowledge of catalog/retail, packaging, and print production workflows.

* Enter and track a high volume of data related to work components moving between various workflow stages.

* Provide pre-production services and perform order management processes such as gathering and communicating job-specific information, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.

* Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.

* Maintain contact with customers and production to advise them of job progress, scheduling concerns, and requests for additional information or materials, when required.

* Internally communicate and support, as needed, other project managers and team members at various locations.

* Participate in weekly production and project management status calls.

* Work with clients to integrate new technologies and/or productive capabilities.

* Perform invoicing and forecasting on a pre-set deadline.

* Use ethical business practices in dealing with customers, employees, vendors, suppliers, and the community.

* Responsible for customer retention and customer loyalty.

* Facilitate the resolution of production-related problems in a timely manner and elevate appropriately, when necessary.

* Identify and facilitate opportunities for continuous improvement in products, processes, and services.

* Flexibility with work schedule and ability to work weekends (if needed) preferred.

* Perform other related duties as assigned or requested.

Required Skills

* College degree or equivalent working experience.

* 3-5 years of prior customer service and project management experience preferred.

* Demonstrable skills and knowledge of premedia and/or print.

* Excellent Mac computer skills, ability to learn new programs, and ability to provide basic troubleshooting.

* Ability to manage high volumes of information moving at a fast pace

* Familiarity with Adobe products (InDesign, Illustrator, Photoshop, Acrobat).

* Excellent MS Excel skills.

* Experience in utilizing continuous improvement tools to create and track metrics.

* Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships.

* Excellent communication skills, both written and verbal, along with the ability to listen for understanding.

* Ability to interpret and understand clients' expectations and guide the production team.

* Ability to anticipate needs on behalf of the customer in order to not only serve the customer, but also increase volume and profitability.

* Strong project coordination, organizational, and time-management skills.

* Ability to problem-solve, analyze potential solutions, and use sound judgment to make decisions.

* Ability to manage multiple projects at one time.

* Must be able to perform in high-stress situations.

RRD is an EEO/AA including Vets and Disabled Employer

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