Program & Operations Manager, Leave Administration
City of Seattle, WA
 Shoreline, WA

Position Description Benefits Supplemental Questions

The Seattle Department of Human Resources endeavors to promote an equitable and engaging work environment so employees can do their best work and make a difference for the people and communities we serve. The Department focuses on providing high quality services to all City employees and departments and works collaboratively with department leaders to align policies, practices, and programs citywide to fulfill the vision of workforce equity and excellence.

Within the department, Citywide Leave Administration is a newer centralized offering of the Seattle Department of Human Resources, which coincided with an expansion of the City's Paid Parental Leave program in 2017. To support realizing consistency in policy interpretation and the development of citywide processes governing leaves, we have created the role of Program and Operations Manager, Leave Administration.

Here's more about the function and structure of the team:

Employee leave management within the City of Seattle is currently decentralized, with each department managing their own leave processes. The goal in creating a centralized service offering around Leave Administration is to provide centralized consultation and subject matter expertise on the almost 30 City leaves offered to its employees. These services include policy consultation, creation of standardized processes and procedures, development and delivery of training, tools, resources, and support for all City leave programs, as well as ADA consultation and citywide ADA job search support. The team also participates in various leave-related cross-functional work groups and attends committee hearings for upcoming leave-related legislation. Currently, the team consists of the Leave and Accommodations Administrator, who works closely with Policy, Labor Relations, Department operators, and the City Budget Office to assess the impacts of new leave offerings as well as HR operators to promote consistent practices and drive equity in leave access and administration.

Here's more about the role you'll play:

This hybrid program and operations management role will be responsible for developing an operations model and defining the core service offerings of the team. Additionally, you will create a network of stakeholder partnerships and establish the team as strategic thought partners and practice leaders in leave administration governance. You will also be responsible for supervising the Leave and Accommodations Administrator and building a team of leave professionals.

Job Responsibilities: Specifically, your work will be broken into two major areas, which are outlined below:

Program Development and Management:

  • Facilitating the program design of the Leave Administration team
  • Developing equitable, compliance centered, and consistent administration practices citywide
  • Designing and implementing new leave benefit program offerings, including project management and creating processes, workflows, documentation, communications, and training
  • Administering integrated disability policies, including leaves of absence, ADA, City leave programs, and state disability programs
  • Identifying, organizing, and analyzing data to support procurement of technology to support organizational goals
  • Creating and delivering training to HR and management on leave and disability-related topics

Operations Management:

  • Managing daily operations for a growing team of HR professionals
  • Leading hiring processes and completing annual performance appraisal cycle for team members
  • Providing guidance to your team and citywide stakeholders concerning leave policies, procedures, and applicable federal, state, local, and City regulations
  • Delivering ongoing consultation, support, and problem-solving assistance to HR professionals and leaders on City leave offerings
  • Establishing program metrics and identifying program trends

Qualifications: You will be most successful if you have demonstrated significant experience and expertise in leave program administration and employee supervision. A commitment to listening, creating space for diverse perspectives, and the pursuit of inclusive and just outcomes must be at the center of your professional practice. Specifically, you'll be prepared to take on this role if you have:

The ability to:

  • Demonstrate a deeply rooted commitment to providing excellent customer service
  • Provide timely and clear communication to varying audiences
  • Create, implement, and oversee compliance audits
  • Utilize strategic analysis in your decision-making

Experience in:

  • Developing and managing leave programs
  • Building, leading, and directing staff
  • Designing and implementing program metrics

Knowledge of:

  • FML, ADA, and other federal, state, local, and employer-sponsored leave programs and their best practices
  • Collective bargaining agreements and working in unionized environments
  • Disability management and workplace accommodations operations

Additional Information: This position is classified as a Manager 1, Exempt and is exempt from the Civil Service System. This position reports to the Manager of the Absence Management Unit.

Application Process:

com/careers/seattle/ no later than 4:00 pm Pacific Time on Tuesday, December 3, 2019. This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The Seattle Department of Human Resources encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions, please contact Lindsey King at