PATIENT SERVICES SPECIALIST 1-Trainee or 2 (Temp)

University of Washington Shoreline, WA
Temporary/hourly position.

Shift may include:

1st Shift (Days)

2nd Shift (Eves)

Weekends Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The UWMC Cardiology Clinic has an outstanding opportunity for a temporary/hourly Patient Services Specialist 1-Trainee or 2 (PSS). This position at the front desk is assigned to support and check in/out patients. Primary duties include checking-in/checking out patients for clinic visits, answering the phone, processing incoming faxes, scheduling appointments, and assigning/creating referrals.

Job Description:

Demonstrates service excellence standards in independently performing the following support services: reception and discharge activities; schedule appointments; coordinate care with other services; check-in patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information/insurance; process charge documents; collect time-of-service payments; perform other necessary activities to maintain clinic operations.

Duties & Responsibilities:

Reception Activities:

* Employs excellent customer service skills.

* Ensures smooth patient flow.

* Reviews clinic schedule daily.

* Obtains patient demographic information and insurance information.

* Responds to patients' needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.

* May accept and process patient payments.

Appointment Scheduling:

* Schedules appointments consistent with patient needs and clinic scheduling guidelines.

* Assembles and sends appointment and other information.

* Maintains current and accurate system by entering canceled and rescheduled appointments.

* Coordinates and schedules ancillary appointments and consult appointments.

* Assists in the preparation and maintenance of provider and clinic schedules.

Telephone Support:

* Answers the telephone in a professional, courteous, and efficient manner according to UW Medicine telephone service standards; directs calls as appropriate.

* Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools.

* Communicates information on medical center programs to patients, referral agencies, University departments, physicians and the community.

* Communicates basic information to patients such as insurance, parking, driving directions.

Referral Coordination:

* Manages referral queue.

* Obtains necessary insurance plan information.

* Maintains ongoing documentation and tracks authorized referrals.

* Ensures that all referrals are properly linked to appointments.

Medical Record Activities:

* Reviews daily schedules to identify required medical record requests.

* Orders, coordinates, and distributes medical records as needed.

* Prepares medical record according to clinic-specific procedures for patient visit.

* Assembles and maintains satellite medical records according to clinic specific procedures.

Billing Activities:

* Initiates fee sheet upon patient arrival to clinic.

* Tracks fee sheet according to clinic guidelines to ensure that all services are billed.

* Reviews fee sheets for completeness and accuracy and processes and submits to appropriate charge coordinator daily according to clinic guidelines.

* Reviews, corrects and resubmits charge documents on a daily basis as necessary according to clinic guidelines.

General Duties:

* Assists in orientating and training new staff.

* Reviews email daily to stay current with clinic communication.

* Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)

* Inventories and orders office supplies and forms.

* Sorts and distributes faxes and mail on a daily basis.

* Ensures daily functioning of office equipment.

* Utilizes on-line resources as required according to clinic practice and within University guidelines.

Performs other related duties as required.REQUIREMENTS:Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

* PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.

* PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

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