Primary Objective: Provides exceptional customer service, performs all cash register functions and bags products, while always displaying a positive, helpful and enthusiastic attitude. Follows Bartell merchandising guidelines to assist with maintaining the store. This is a full-time position (retail schedule) including full benefits (medical/dental/vision, 401k, employee discount and more!)
Reports to: Store Manager
Major Responsibilities and Duties Which May Be Considered Essential:
Provide exceptional customer service:
Smile and greet each customer.
Give every customer immediate attention. Follow through on all customer questions and requests.
Provide very positive, friendly and helpful service to each and every customer.
Walk customer to the product and always ask if there is anything else you can help them find.
Follow the “Eight Foot Rule“ by acknowledging all customers within 8 feet of you.
Answer telephone calls and page quickly with excellent phone etiquette.
Provide sincere “thank you“ to each customer and invite them back to the store.
Follow proper check stand procedures, including but not limited to:
Removes customer's items from shopping carts and baskets and places them onto countertop.
Scan merchandise into cash register to ensure inventory accuracy.
Follow proper procedures for sales of tobacco and alcoholic beverages.
Appropriately bag all customers' items purchased and provide carry out when directed.
Follow established procedures when reporting errors in retail pricing and signage.
Other duties may include:
Keep register area clean, dusted, well stocked, and faced.
Clean, stock, dust and face products on store shelves as directed.
Maintain designated area(s) in the store.
Identify and locate all merchandise in the store when required.
Provide product and service information as appropriate.
Determine inventory needs and order appropriately as directed by the manager.
Assist in properly stocking and merchandising products by unloading delivery totes and pallets.
Builds displays and rearrange shelf configurations as needed in accordance with merchandising guidelines.
Perform receiving, POS, cosmetics and greeting card department duties as needed.
Assist with the operation of the camera department, as needed.
Regular attendance and punctuality is required.
Available for flexible scheduling to meet the needs of the store.
Communicate and interact positively with store management and team members.
Perform other duties as assigned.
Qualifications and Skills Required:
High school diploma or equivalent preferred.
Six months of prior retail experience preferred.
18 years of age or older preferred.
Must demonstrate courteous and professional interpersonal communication skills towards customers, supervisors and fellow employee associates.
Must be able to quickly and accurately perform addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, percentages, and dollars.
Must be able to read, write, speak, and comprehend conversational English.
Must be able to work independently with minimal direction.
Strong work ethic and integrity.
Ability to follow instructions and procedures
Ability to sell proactively
Physical Requirements (this is not a complete list of physical demand/conditions that may be required to perform job responsibilities, but should be used as an example of the minimum required):
On occasion must be able to lift merchandise weighing up to 20-40 lbs from floor to chest.
Must be able to bend or stoop below waist level on occasion to stock lower shelves.
Must be able to push/pull up to 25 lbs. or more of force on occasion.
Must be able to use fine finger manipulation to handle cash register duties.
Occasional repetitive arm movement to stock shelves