LifeCare Researcher - Daily Needs

Life Care Shelton, CT
Title: LifeCare Researcher

Relevant Background: Human Services, EAP, Social Services, Work Life Benefits


The LifeCare Researcher is responsible for researching, finding and contacting resources that support and assist our clients. The incumbent is tasked with locating the most appropriate community based resources to match a client's presenting need. Researchers contact these resources directly to assess the appropriateness of their services and to determine whether those resources will suit the presenting needs of their clients. Some areas of need in the Daily Needs discipline are alternative housing, financial assistance, mental health resources, home repairs, relocation, pet sitting and health & wellness.

Scope of Responsibilities:

* Ensure the needs of LifeCare's clients are being met by using a variety of tools (internal database and internet) to locate potential resources.

* Research, map, telephonically contact and pre-screen potential resources that meet client specific case requirements.

* Suggest and implement new research sources, tools, methodologies and analysis techniques and share this knowledge with peers.

* Ensure highest quality of client satisfaction by meeting the company standards for daily productivity and case work quality.

* Maintain timely, detailed and appropriate documentation regarding case research, case status, research process and results.

* Assist with special projects as requested.

* And any and all responsibilities as assigned by management.

Qualifications Required:

* Bachelor's or Associates degree preferred.

* In lieu of degree, 1-2 years' experience in appropriate field.

* Top notch researching and networking skills

* Ability to think out of the box

* Excellent written and oral communication

* Exceptional analytical, organizational and time management skills.

* Outstanding interpersonal skills

* Demonstrates high commitment to team members and needs of the team

* Strong attention to detail and adhere to call center metrics

* Excellent computer literacy and keyboarding skills.

* Advanced skills with MS applications

* Experience with CRM systems preferred.