Senior Special Order Account


Job Summary

Assists and supports Team Manager in multiple management tasks, leadership and mentoring areas. Maintains a role supporting Sales Representatives and/or customers by providing product ideas, & quotes, purchase order execution, and customer service relating to promotional products and services

Key Job Responsibilities

* Mentors new team associates and existing team members.

* Provides ongoing training with system enhancements and additions (in coordination with Trainers).

* Maintains a SPO support role servicing customers/reps by sourcing, quoting, placement of orders, coordination with expediting team. Attends team manager meetings on request. Assists in account set up.

* Provides performance input to the team manager. Participates in new candidate interviews and participates in team member 1:1 meetings when deemed appropriate.

* Represents Staples at customer shows, corporate trade shows, occasional territory travel and assignment of special projects when necessary.

* Be a part of the SPO SWAT Team – Assist teams with client business spikes to maintain our service standards during that time.

* Participate in and lead Training Hour when appropriate.

* Be an ambassador in support of the SpO winning culture



* High School Diploma or equivalent or equivalent combination of education and related work experience

* Bachelor's Degree in related field, preferred

* 2 – 4 years of related experience

* Exceptional customer service skills and aptitude.

* Strong promotional products merchandising and purchasing and negotiation skills.

* Good leadership skills with the ability lead by example in a manner that mirrors the company's core values.

* Highly proficient business written and verbal communication skills, as well as the ability to discern message content.

* Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously.

* Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint). Industry experience with SAGE is preferred.

* Ability to demonstrate flexibility and adaptability in a fast-paced and changing work environment.

* Ability to demonstrate a positive and supportive attitude at all times even during stressful or difficult situations.

* Ability to drive and support company & management initiatives and/or decisions

* Strong "strategic business sense" with the ability to provide the best possible solutions.

* Strong decision making skills with the ability to make quick decisions and exercise sound judgment with information at hand

* Strong attention to detail.

* Good math aptitude and ability to conduct profitability analysis

* Thorough and complete knowledge of company systems and processes

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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