Technical Communicator Senior Cincinnati
At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.
JOB DESCRIPTION SUMMARY:
Technical Communicator's primary responsibility is to act as a point of contact for resolution of all product problems, commercial and technical issues between Caterpillar and the dealership for the Equipment Division. Technical Communicator will also control the technical information within the dealership, including the distribution of electronic service publications and letters. This person will also perform occasional on-site assistance to field servicemen in trouble-shooting situations. Occasional travel required to attend Cat technical seminars/training sessions. In addition to these functions, the communicator may have additional responsibilities such as warranty processing or product application engineering (fabrication, customizing, etc.). Travel will be required during the training and orientation period.
COMPETENCIES LIST AND DESCRIBE:
Demonstrate excellent verbal and written communication skills – must be customer-oriented – high energy level – able to handle multiple tasks – organized and detail-oriented – a self-starter - ability to learn technical material – maintain excellent working relationships with Caterpillar personal. Must be able to demonstrate excellent computer application skills.
Ten (10) plus years of experience with Caterpillar Heavy Equipment as a service technician, either shop or field; or similar experience desired. Must have a basic understanding of Caterpillar and Ohio CAT warranty policies and claim procedures. Must have completed basic courses in engines, hydraulics, and electrical systems, and be able to read and explain schematics as used in Caterpillar service manuals. High School Diploma required.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.