Deskside Support - ITS2

State of Minnesota Shakopee, MN
Innovation * Opportunity * Work that Matters

Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services.

Job Details

Job Class: Information Technology Specialist 2Working Title: Deskside Support

Who May Apply: Open to all qualified job seekers

Date Posted: 06/12/2018

Closing Date: 06/18/2018

Hiring Agency/Seniority Unit: Minnesota IT Services

Division/Unit: DOC Shakopee

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: Yes - Occasional

Salary Range: $22.38 - $36.37 /hourly; $46,729 - $75,941 /annually

Classified Status: Classified

Bargaining Unit/Union: 214–Professional/MAPE

Connect 700 Program Eligible: Yes

Job Summary

In this Deskside Support position, you will provide quality and consistent deskside (& remote) technical support to the Department of Corrections and its Correctional facilities as well as other State agency business users.

Responsibilities will include:

* Monitor and resolve requests and incidents from the internal tracking system

* Image necessary laptops/desktops based on process

* Install and configure appropriate software as well as collaborate with packaging team for automation

* Document software needs by team to provide needs proactively

* Setup, configure, troubleshoot print devices

* Troubleshoot and diagnose problems relating to workstations, network availability, and application availability

* Ensure appropriate security controls are in place on the workstation and work with Vulnerability team to remediate

* Identify issues and ways to resolve them from the enterprise level


Minimum Qualifications:

Candidates must clearly demonstrate all of the following qualifications in their resume:

Position requires a minimum of two (2) years of experience in an IT related field that includes:

* Experience providing 2nd level deskside support using remote tools or in person, imaging workstations, laptops & tablets

* Experience with Windows Client Operation Systems

* Experience and knowledge of Microsoft Group Policy

* Experience setting up new users within Active Directory and permissions being applied

* Installation and uninstallation of software and applications

* Experience with incident logging software

* Experience in vulnerability remediation and patch management

* Experience in spyware and virus removal

* Experience working with common business software including but not limited to MS Office Suites and industry standard web browsers

This position requires a driver's license for occasional travel between agency based offices

* A Bachelor's degree in Information Technology or related substitutes for two years of experience, OR related Associate's substitutes for one year.

Successful candidate must pass past-employer reference checks and a criminal history verification

It is the policy of the Minnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Employment Reference Check

Social Security and Address Verification

Education Verification

Driver's license verification

CJIS Background Check

Other mandated checks

* Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.*

Preferred Qualifications:

* Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Configuration Manger & Software Delivery)

* A+ Certification

* Microsoft Desktop Support certification

* Support experience in a large IT environment

* Effective communication with a variety of stakeholders

* Knowledge of ITSM asset management systems

Physical Requirements:

Must be able to lift 25 pounds

Application Details

Why work for us

The State of Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the management's discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career!

How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. Contractual obligations will be considered prior to filling the position via other means.

Click "Apply" at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to:


If you have questions about the position, contact Monica Franklin at


The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

It is the policy of MN.IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email Please indicate what assistance you need. To request an accommodation for an interview, please contact Monica Franklin at

Return to Previous Page

Similar jobs you might like

Public Relations Specialist
Educational Credit Management Corporation Minneapolis, MN