Server - Marzoni's

Hoss's Steak and Sea House Selinsgrove, PA

Status: Non Exempt Hourly

Supervisor: Shift Manager

Job Classification: Food Service

Position Summary

Ensures that every guest receives "Eagle Service;" service that is accurate, special, attentive, prompt and complete.

Age Requirement

18 Years old


Outstanding service record as a Marzoni's employee or proven service experience in the hospitality industry is required.

Core Competencies

Guest First

Provides excellent Service with the Guest as the #1 priority.


Achieves guest satisfaction by communicating with and assisting all departments within the store. Support all fellow crew member's efforts, sets a positive example, trains

new employees and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment.


Maintain a clean and professional appearance that reflects the Marzoni's brand and culture.


Comply with all Marzoni's quality, service, operational, safety and sanitation standards.

"Server" Competencies

* Accurate

Ensure accuracy by actively listening to the guest and repeating back orders and requests in order to give the guest exactly what they want by double checking the order

before sending it.

* Special Guest Interaction

Provide each guest with a genuine, pleasant and meaningful interaction, tailored to each individual guest's needs, that is both appropriate and professional. Provide the

guest with information and suggestions to enhance their dining experience and engage regular guests to get to know them on a personal but professional basis.

* Attentive Service

Exceed guest expectations with timely service and attention to detail. Customize service based on guest's needs, being attentive and not intrusive. Ensure that the guest

doesn't have to "seek something out".

* Prompt

Manage both timing and tasks throughout the dining experience to create the optimum service rhythm. Coordinate with the kitchen to ensure timely and appropriate delivery

of menu items.

* Empowerment

Proactively customize dining experience to exceed guest expectations. Resolve guest complaints at the table effectively by actively listening, reading body language and

responding urgently to concerned guests. In appropriate cases, knows when to get management involved.