Technical Writer

Amazon Dev Center U.S., Inc.
 Seattle, WA

Desciption

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining us as a Technical Writer on our Amazon Web Services (AWS) documentation Internet of Things (IoT) team!

As Technical Writer, you are a creator whose work plays a key role in customer success. You will be the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You will be the voice of the customer whose insights drive the continuous improvement of the technical documentation and the services themselves.

While hands-on experience with IoT and web services is ideal, it is not required. You will need some technical experience and the ability to dive deep into new technologies quickly. Any experience you have with Linux, XML, and Git is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

Responsibilities:

· Author and deliver high-quality documentation for AWS IoT services

· Be the first “customer“ – provide technical feedback on new features and experiences

· Work with customer data, gather feedback, and drive your insights into content updates.

· Work with other writers and editors (yes, we have editors!!) to improve how we write, and evolve how we approach writing as a team.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. When our community isn't in quarantine, we work from the office most days with the option to work from home on occasion.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Basic Qualifications

· Bachelor's degree or relevant experience.

· Experience writing for developer and technical audiences - blog, product documentation, technical information.

· Experience working in an Agile team environment.

Preffered Qualifications

· Experience with cloud computing or web services.

· Experience working on or closely with software development teams.

· Experience using an XML-based authoring system

· Technical experience in a major technology area such as Compute, Storage, Serverless, Database, Developer Tools, DevOps, Security or IoT.

· Experience working with agile project management methodologies.

· Experience working with XML, reStructuredText, or Markdown-based documentation systems.

· Experience working with Git or similar distributed version control system

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