Technical Writer

Amazon Dev Center U.S., Inc.
 Seattle, WA

Desciption

Want to work on the cutting edge of cloud technology? Do you like to write? Can you explain complex information clearly, concisely and accurately to a technical audience? If yes, consider joining us as a Technical Writer on the Amazon Web Services (AWS) documentation Containers team! Linux-based open-source operating systems from Amazon, including Bottlerocket and Amazon Linux. Bottlerocket is optimized for hosting containers and Amazon Linux is a general purpose operating system.

While having experience writing technical documentation is ideal, it is not required. You will need some technical background and experience using Linux, and the ability to learn new technologies quickly. Our writers are the first customers of new technologies and are expected to know those technologies. And experience writing of course.

Responsibilities

· Create, maintain and improve the technical documentation!

· Be the first “customer”– providing technical feedback on new features and experiences

· Lead customer-focused content strategy development and execution.

· Partner closely with engineering teams all along the way.

· Work with customers, gather and improve your docs based on feedback.

· Track and report on content performance against customer goals using key metrics.

· Work with other writers and editors (Yes, we have editors!!) to improve your writing, and help other improve theirs.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Basic Qualifications

· Bachelor's degree or relevant experience.

· Experience writing for developer and technical audiences - blog, product documentation, technical information.

· Experience working with multiple Linux distributions.

Preffered Qualifications

· Experience designing, planning, and delivering content projects. Experience with cloud computing or web services.

· Experience working on or closely with software development teams.

· Experience using an XML-based authoring system Technical experience in a major technology area such as Compute, Storage, Serverless, Database, Developer Tools, DevOps, Security or IoT.

· Experience working with agile project management methodologies.

· Experience working with XML, reStructuredText, or Markdown-based documentation systems.

· Experience working with Git or similar distributed version control system.

Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

https://www.amazon.jobs/en/disability/us

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