Technical Program Manager

Amazon Dev Center U.S., Inc.
 Seattle, WA

Desciption

Job summary

Would you like to help the EC2 Capacity Research Team improve customer experience and capacity utilization by building and implementing scientific models and business processes?

AWS is made up of a collection of hundreds of individual services, each with its own goals, growth trajectory, and strategies. In addition, every service is built on top of other AWS services, creating a complex web of relationships between services. Decentralization is fantastic for innovation, but often results in inefficient resource usage that does not take advantage of AWS’ scale. The EC2 Capacity Research Team is looking for a Senior Technical Program Manager to improve our business requirement collection, process efficiency, and implementation of scientific and engineering solutions.

Your specific responsibilities include:

· Incorporating service teams’ product launches, customer scaling events, and engineering changes into scientific models built by the team

· Training services on best practices and auditing service’s controllership programs

· Working closely with Product Managers and the Software Development team to ensure they are launching scalable products that enable you and your customers to achieve more without more effort

The ideal candidate has an understanding of how software engineering teams use hardware, the ability to build trusting relationships with internal customers, excellent project management skills, an ability to influence others, and a motivation to achieve results in a fast-paced environment. Candidates should also demonstrate a passion for working on behalf of customers and the ability to iteratively build a program from the ground up.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Basic Qualifications

· BS or MS degree in a technical discipline or equivalent experience in an IT-related field.

· Experience with advanced data analysis programming (i.e. SQL)

· 4 + years of project/program management experience with a proven ability to work effectively with all organizational levels.

· Demonstrated ability to manage project/task prioritization, procurement, project planning and schedule development.

· Proven success of influencing and developing productive working relationships with resources and internal or external customers.

Preffered Qualifications

· MBA, equivalent masters degree, or 6+ years of project/program management

· Demonstrated ability to manage project/task prioritization, procurement, project planning and schedule development.

· Proven success of influencing and developing productive working relationships with resources and internal or external customers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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