Senior UX Researcher, ASBX - Builder Insights
Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, Amazon Software Builder Experience (ASBX), with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms.
From training for new employees and surfacing actionable recommendations based on insights from service metrics to streamlining code deployment and integrating customizable tooling to automate human-repeatable tasks across our portfolio, we are looking for every opportunity to make Amazon the best place to build software.
To reach that goal, we strongly believe insights shape creation of the best software builder experience in the world. At the planning level, our insights team will help ASBX and other teams within Amazon direct investments to the best places (tools, training, ways of working) which will drive the greatest benefits to software builders. At an everyday level, we provide personalized insights to teams to help them make decisions to make their day-to-day lives at Amazon better.
Within the Builder Insights team, we are looking for design and research support to help in the following areas:
* Create a platform of tooling to surface meaningful data and actionable insights to Amazon builders, factoring in multiple scenarios of business-thinking from the individual builder level to the highest forms of leadership.
* Devise intuitive and and creative methodologies to visualize quantifiable information for users which can be presented in a variety of contexts, both individually and in concert with other data streams.
In total, we have UX opportunities in ASBX for issue tracking, task management, incident alerting and response, change management, application infrastructure tooling, automation tooling for all of those things, metrics gathering for all software builder insights and the resulting data visualization to recommend trustable response, in addition to roles for how we onboard and train software builders whether new or tenured at Amazon, make it easier to publish, share, and discover all content streams to more easily institutionalize tribal knowledge, and create experiences which allow for users to easily move from any of those tools to the others with minimal effort.
Key job responsibilities
- Be the UX Research lead for projects that touch numerous aspects of the Amazon software builder experience.
- Run end to end UX research (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
- Create scalable and repeatable process and technical solutions to allow UX Research to scale
- Select, consult with, and manage research projects with vendors (i.e. assessing proposals, budget considerations, contracts, etc)
- Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
- Collaborate with other insights teams such as UX Researchers in the team representing other organizations and products, Data Scientists, members of the Builder Insights team to align research findings and recommendations to stakeholders.
- Drive research for existing experiences while also identifying opportunities for the future product development.
- Stay current on emerging research, industry, and technology trends.
- Collaborate on and present work to a range of stakeholders – executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.
A day in the life
You'll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools, and most likely spend time socializing with your stakeholders/peers.
The UX team also meets twice a week – Mondays to cover workload and interesting topics, Wednesdays for UX peer reviews. Sometimes, Monday meetings happen in Minecraft.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
About the team
Understanding that our org has the mandate to make software building awesome for all software builders, our close-knit team of designers and researchers are making that first we build more robust tools. More importantly, we're incorporating best UX practices into how we build those tools such that they can be scaled out and applied by all Amazonians to make their output truly resonate with customers.
And even though we represent 50 products, the UX team meets twice weekly to share ideas and work so we can cross-inform product recommendations for our entire portfolio.
We also look for opportunities to socialize regularly, regardless of where everyone may be geographically. We have a lot of growth opportunity ahead, for our products, the orgs we support, our team, and individual careers.
- 5+ years of experience with UX research, including formative, generative and evaluative methodological approaches across all product lifecycle stages (e.g., strategy, design, development)
- Mixed method experience, including qualitative and quantitative research
- Portfolio demonstrating past work experience and deliverables (e.g., study plans, journey maps, reports, etc.)
- BS in HCDE, Human Factors, Cognitive Psychology or related discipline
- MS or Ph.D. in Human Factors, HCDE, Cognitive Psychology or similar.
- Quantitative research skills, including experience with cluster analysis, MaxDiff, surveys and behavioral telemetry
- Experience identifying methods of instilling a passion in others to intuit the value of gathering and reviewing data to inform business decisions
- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- An unfailing passion and capacity to advocate on behalf of our users.
- Experience working in a highly agile/scrum environment.
- User research or other experience from a technical field, such as software development, systems management or similar.
- The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.