Senior Program Manager, Launch Scaling - Amazon Fresh Physical Stores Grocery (Seattle or Arlington)
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a bright, customer obsessed, and motivated individual to join the Amazon Fresh Stores team.
Amazon Fresh is a new grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online. We’ve taken our decades of operations experience to deliver consistently low prices for all and FREE, same-day delivery for Prime members. Customers will find a wide assortment of national brands and high-quality produce, meat, and seafood; plus our culinary team offers customers a range of delicious prepared foods made fresh in store, every day. We’ve also introduced new ways to make grocery shopping more convenient, including the Amazon Dash Cart, which enables customers to skip the checkout line, and new Alexa features to help customers manage their shopping lists and better navigate our aisles.
We are looking for a customer-obsessed Senior Program Manager based in Seattle or Arlington with a strong track record of delivering results and proven project management experience to lead launch processes for Amazon Fresh Grocery Stores.
You are results oriented and have thrived and succeeded in operating a business in a highly ambiguous environment. You know how to be scrappy but operate as part of a larger team and business. The role requires innovative thinking balanced with a strong customer and operational focus. You will need to develop processes, leveraging the best and creating the rest. High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential to success in this role.
The Team: How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears multiple hats, and ownership of the customer experience is key.
The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, and the satisfaction of growing a new strategic business. You love diving deep and thrive creating order out of chaos. You will interact closely with the business and operations team to identify/manage critical projects. Overall, you will focus on launching the Fresh Stores customer experiences from start to finish.
· Bachelor’s degree or 5+ years of professional or military experience
· 5+ years of experience using Microsoft Excel
· 3+ years product or program experience required
· Excellent communicator, written and oral at all levels
· Earns trust and builds relationships with partners and stakeholders
· High ability to multi-task
· Ability to drive decisions under time pressure
· MBA or equivalent degree
· PMP certified
· 5 years of experience in a physical retail environment
· 3 years of experience in launching physical retail stores
· Demonstrated ability to anticipate and manage change in a highly dynamic environment
· Demonstrated ability to work with VP level stakeholders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us