Office Assistant 3- Placement and Testing Center

Highline Community College Inc Seattle, WA
General Summary

Highline College is situated in a diverse community just 20 minutes south of Seattle where we serve a student population of over 70% students of color, representing over 35 nations and more than 100 languages. The college embraces equity, inclusion, and social justice, with core goals of Student Attainment, Diversity, Community Engagement, and Sustainability. Highline received a distinguished Award of Excellence from the American Association of Community Colleges in 2014, as well as the Higher Education Excellence in Diversity (HEED) award in 2013 and 2014. The college was also named one of the Chronicle of Higher Education's Best Colleges to Work For in 2010, 2013 and 2015.

The Office Assistant delivers a variety of support services to students, faculty, and members of the community who utilize Highline's Placement & Testing Center. This position requires substantive knowledge of a variety of regulations, rules, policies, procedures, processes, materials, and equipment. This position demands a commitment to excellent student-centered service and an ability to communicate effectively with a diverse population. The position serves as a testing center proctor and must adhere to required procedures that exist with standardized testing procedures while ensuring testing security and confidentiality of records.

This position is a classified full-time position and is eligible for overtime. Schedule: Mon-Fri 9 a.m. to 5 p.m. or 11a.m. to 7 p.m. Occasionally may work Saturdays.

Salary Information:

The above salary range reflects the starting step of Range 31 (Step A) and ending step (Step L) salary for this classified position. As a new classified employee, based on annual increments, it will take 5.5 years to reach Step L on the salary schedule. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

Essential Tasks

Reporting directly to the Placement and Testing Center Manager, this position will:

* Welcome students into the Placement and Testing Center and determine best assessment option, communicate guidelines and format for each specific assessment;

* Proctor tests as a Lead Proctor, ensuring that all procedures are adhered to through completion;

* Proctor faculty make-up exams, exams for members of the community who are completing coursework at other colleges and institutions, and exams for students with disabilities;

* Assist students who have physical limitations with the dexterity and physical mechanics of reading or writing by providing services as a reader/scribe;

* Perform technical and regulated intake procedures;

* Monitor tests, breaks, and resolve technical difficulties;

* Record essential information from students, ensuring organization and attention to detail with all documents;

* Promote placement and assessment options on the campus with outside organizations;

* Answer a variety of questions related to placement and new-student navigation;

* Maintain awareness of campus policies and procedures, especially surrounding the admissions process;

* Perform related clerical tasks such as email correspondence, recordkeeping and data analysis;

* Create, edit, and maintain documents in MS Word and Excel;

* Ensure that the desk area and the lobby are in order, including restocking pamphlets, posting flyers and keeping the bulletin board updated;

* Attend regular staff meetings and training sessions.

Ability to:

* Communicate effectively (verbal and written);

* Use Microsoft Office Suites;

* Work with diverse populations;

* Deliver outstanding and consistent customer service to maintain a student-centered environment;

* Work effectively in a team with a strong commitment to customer service.

Qualifications

MINIMUM QUALIFICATIONS:

* High school graduation or equivalent, AND

* Two years of customer service experience in an office or testing center environment.

PREFERRED QUALIFICATIONS:

* Experience working in a community college;

* Familiarity with a student management system such as SMS.

Supplemental Information

Your application must include the following attachments in order to be considered complete:

* Current Resume;

* Letter of Interest (Cover Letter) describing how your skills and abilities relate to this position;

* Diversity Response statement (found under the supplemental questions tab).

CONDITIONS OF EMPLOYMENT:

* National Criminal Background Check may be required;

* This position is covered under the the Washington Public Employees Association (WPEA) bargaining agreement.

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