Manager, Product Manager Technical CRM, WWRO

Amazon Web Services
 Seattle, WA


AWS is seeking an extraordinary Product Management leader to run the team that builds, owns, and operates Customer Relationship Management (CRM) software for AWS’s Professional Services, WWRO team.

We solve significant customer problems for the AWS ProServe WWRO team through full stack products with focus on user experience, automation, and analytics. We leverage the best-of-breed internal AWS and Amazon technologies and third-party technologies including Salesforce to deliver for our customers. In this role, you will be responsible for hiring and leading a team of product managers who are tasked with imagining, designing, and launching high performing, fluid applications that power many of the most important parts of AWS’s ProServe WWRO team. In this position you will partner with engineers, engineering managers, and other internal partners. A successful candidate will have an established background with strong technical ability, excellent delivery and execution skills, great communication skills and motivation to achieve results in a fast-paced environment.

You should have deep expertise in product management to invent, communicate, and launch tools for large, fast-growing, and fast-moving teams of end users that serve AWS’s customers. You should have excellent business and interpersonal skills to be able to work with business owners to understand requirements, and technical owners to communicate needs. You should be an authority at defining, managing, and simplifying business processes and mechanisms to power large-scale teams. Above all you should be passionate about working with customers and solving problems.

Other Preferred locations: Seattle, WA/Arlington, VA/Boston, MA/ Dallas, TX. Relocation assistance provided within the US.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Basic Qualifications

· Degree in Computer Science, Engineering, Mathematics, or a related field and 7+ years industry experience

· Knowledge of professional product manage practices & best practices including defining personas, document requirements, creating product visions, and managing feature delivery and launch

· 3+ years experience leading Product Management teams or equivalent experience

· Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent

Preffered Qualifications

· Advanced/Master's degree in or Computer Science, Engineering, Mathematics or related discipline

· Experience mentoring/training the product management community on complex issues

· Experience delivering large-scale projects, including using AWS technologies.

· Defining Product Roadmap/vision and planning execution with team

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit