Customer Service Representative
ARC Document Solutions
 Seattle, WA

ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to customers' requirements, by performing the following duties:

  • Greet customers
  • Process in-person, phone, electronic, and hard copy work orders
  • Managing and billing project
  • Complete order forms legibly
  • Enter jobs into computer system/first screen billing
  • Examine original hard copy documents for completeness and defects
  • E-mail or call customer with questions regarding orders when appropriate
  • Note problems with orders for Production Manager
  • Consult with Estimator regarding costs and communicates information to customer
  • Follow estimating procedures for review/approval in various situations
  • Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
  • Examine digital files for completeness and defects
  • Resolve problems with digital orders or obtains assistance from technical expert
  • Confer with customers throughout production to keep them informed of status of job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job order throughout production, confer with employees at all levels of company
  • Follow-up on orders to ensure delivery by specified dates/times
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times
  • Sell add-on or new services/merchandise to existing and previous customers
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed
  • Participate in on-going ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as assigned

QUALIFICATIONS

  • Excellent customer service skills is a must
  • Basic Windows knowledge
  • Strong competency and knowledge of Microsoft Word
  • Willing to train and learn Sub-Hub and Planwell
  • Strong comprehension of small format, large format, and color production processes
  • Enjoy working in a team driven environment.
  • Ability to work in a fast pace, multi-tasking environment.
  • Ability to follow-through and react quickly to situations.
  • Prior reprographics or printing experience a plus.