Customer Care Advocate

Aerotek Seattle, WA

The Customer Care Advocate is responsible for answering incoming phone calls from providers and members that are seeking eligibility, benefits and the status of claims, including troubleshooting problems and resolving issues with billing errors with members and providers and claim issues. This position requires superior customer service skills and significant attention to detail and accuracy.

Responding to phone calls regarding benefit quotes, eligibility verification and claim inquiries from clients, providers and members.
Handling all calls in a professional manner.
Investigate and resolve problems for our customers as needed.

Work Enviroment: Will be working in a fast paced call center. There will be limited breaks throughout the day and each Customer Care Advocate will be taking a high volume of calls per shift (75-85).


-Must have prior experience working with health insurance.

-Must have previous medical terminology experience.

-Must be able to maintain excellent customer service skills while working in a fast paced environment.

-A minimum of six (6) months experience providing customer service in a fast paced medical environment.

-Must be able to multitask while on the phone and entering information into proprietary system.

-Experience using MS Word, Excel and Outlook.

-Proven ability to work independently and in a team environment.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.