Custom Billing Operations Analyst
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Custom Billing Solutions (CBS) is looking for a Custom Billing Analyst within the Operations team to support monthly operations of pricing and billing programs. The team member will partner with upstream and downstream stakeholders to ensure that customers are receiving the best billing experience. An effective candidate will be a creative problem solver, be comfortable with data, and have a desire to innovate. The analyst will support building out of new tools and processes to enhance the timeliness and accuracy of the monthly billing cycle in addition to playing a key role in executing it on a monthly basis.
- Support monthly billing processes between multiple external and internal AWS teams by managing discounting data throughout billing cycles
- Proactively identify and implement creative operational improvements, enhancements, and system customizations to meet a variety of challenges
- Work with stakeholders to identify, manage and solve problems for our customers
- Be comfortable working with data
- 2+ years of relevant professional experience
- Skills in Excel
- Verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams
- Bachelor’s degree required, preferably in business, accounting, or a related field
- Intermediate to advanced knowledge of SQL
- Accounting experience with accruals and receivables
- Experience with financial contracts and comfortable with contractual language
- Strong attention to detail and excellent problem solving skills
- Ability to communicate effectively across all functions and levels of the organization
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
- Strong quantitative, analytical and organizational skills
- Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
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