Public Safety Communications Manager

Salt River Pima Maricopa Indian Community Scottsdale, AZ
Definition Benefits Supplemental Questions

Definition: Under general supervision of the Police Commander in the Salt River Police Department, manages the Public Safety Answering Point (PSAP) 9-1-1 Public Safety Communications center. Oversees the operation and use of computerized equipment and technology used in a Public Safety Communications center. Directs the activities of assigned staff, develops and implements policies and procedures related to the Public Safety Communications center. Incumbents in this job class shall serve a one year probationary period. This is treated as an FLSA exempt position.

Examples of Tasks:Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics. This list of essential functions is not intended to be comprehensive listing of all job duties performed by all positions in this classification.

1. Manages and supervises subordinates engaged in telecommunications, entering, verifying, retrieving data and dispatching Police and Fire services.

2. Performs all management and supervisory functions of the division to include payroll, performance evaluation, budgeting, purchasing, training and development, attendance monitoring, workers compensation, discipline and recruitment and selection.

3. Plans, organizes and directs the work of supervisors on rotating shifts. Selects, tests, trains, evaluates and supervises staff. Manages organizational change and enhances learning, participation and professional development opportunities for subordinates.

4. Observes, inspects and monitors the behavior of subordinate employees to ensure compliance with departmental standards and performance/conduct. Investigates, makes recommendations and follows through on investigatory and disciplinary actions.

5. Recommends and implements divisional goals, objectives, policies and procedures. Supports organizational strategies and directs individual accomplishment toward those strategies. Conducts meetings with staff; attends meetings with other organizations to discuss emergency service and communications issues.

6. Manages and achieves data in the telecommunications digital logger (computerized telephone and Police radio communications recorder); upgrades the mainframe programs which supports the achieving system. Maintains positive safeguards to protect essential data files from loss.

7. Manages the operations of the public safety New World computer aided dispatch (CAD) function. Ensures that equipment is working properly. Solves problems in relation to variances between operational needs and system functions.

8. Serves as the Public Safety Answering Point Manager for the enhanced 9-1-1 system, phase I and II. Maintains the MAP ALI (9-1-1 geo-based files), records, system code tables and data files; updates and corrects data as needed; serves as compliance manager and systems administrator for the mobile data terminals and transmissions; coordinates equipment replacement, upgrades and system installations with the IT Department.

9. Manages and supervises subordinates engaged in entering, verifying and retrieving data into/from the computerized police records function. Maintains positive safeguards to protect essential data files from loss.

10. Serves as manager and systems security officer for the Arizona Criminal Justice Information System (ACJIS) and National Crime Information Center (NCIC) system. Performs periodic validation of departmental information contained within these systems. Develops policy and procedures for all terminals including mobile data terminals which access this system.

11. Prepares statistical analyses of calls for police and fire services and other data for various administrative purposes including quarterly and annual reports.

12. Supervises and maintains the Community Emergency Notification (CENS) and AMBER Alert Systems.

13. Assesses, orders and maintains audit tracking accountability for all the Police Department's microcomputers or associated equipment.

Miscellaneous: Performs other job related duties as assigned by the Police Commander or the Chief of Police.

Knowledge, Skills, Abilities and Other Characteristics:

Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.

Knowledge of the emergency services and other resources provided by cities adjacent to the Community.

Knowledge of the principles and operation of public safety automated dispatch systems.

Knowledge of general Police Department operations.

Knowledge of police, medical, and fire codes and related jargon.

Knowledge of the principles and operation of police automated records management systems.

Knowledge of computer system architecture and component functionality with emphasis on the AS400 system.

Knowledge of the basic principles of computer technology.

Knowledge of the principles and methods of employee supervision.

Ability to analyze complicated software and hardware problems and formulate solutions.

Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.

Ability to resolve work procedure problems and questions presented by subordinate level employees.

Ability to read, interpret and apply complex technical publications, manuals and other documents.

Ability to lead and manage a multi-function team.

Ability to perform all management and supervisory duties.

Skill in communicating with and instructing others, using both technical and non-technical language, as appropriate, to explain complex subjects and processes.

Skill in operating test equipment associated with computer data communications.

Skill in setting priorities to meet established as well as changing deadlines.

Skill in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public.

Skill in mentoring/training subordinate staff on police communications practices and procedures.

Minimum Qualifications:Qualifications:

Education and Experience: A Bachelor's degree from an accredited college or university in Public Safety Administration, Leadership, Public Safety Management, Business Administration, Emergency Management or Criminal Justice or a closely related field; and a minimum of seven (7) years of progressively responsible experience in public safety communications and dispatch or emergency communications.

* Three (3) years of the seven (7) years must include senior-management experience in the administration and operation of an urban Public Safety Answering Point (PSAP) 9-1-1 Emergency Communications Center of both Police and Fire operations.

* Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA) OR a Certification as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO) is preferred.

Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.

Insurability: Must possess and maintain a valid Arizona Driver's License and be able to meet the SRPMIC insurance standards.

Special Requirements:Special Qualifications: Successful completion of Police Department background investigation, polygraph and psychological examinations. Must possess or obtain a Level A Terminal Operator Certification (T.O.C.) within six (6) months of hire. Must complete training and obtain certificates of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 within 12 months from date of hire.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate.

In order to obtain consideration for Community member/Native American preference, applicant must submit a copy of Tribal Enrollment card or CIB which indicates enrollment in a Federally Recognized Native American Tribe by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

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