Product Innovation Director

CVS Health Retail Scottsdale, AZ
Position Summary

We have an outstanding opportunity for an enthusiastic team player to join our new Process Innovation Team under our Pharmacy Benefits Management (PBM) division. This Director role is critical to the successful growth of the PBM business and will drive new operational initiatives that have a profound impact on the future direction of the company. The Director will be engaged across all functions of PBM operations, with particular emphasis on scoping and directing multiple teams in root cause analysis, solution ideation, design, and testing. This position is also involved in the planning, design and execution of pilot programs. The Process Innovation group operates in focused project teams and this position would oversee multiple project teams. The Director will work closely with business partners at all levels of the organization to understand the business, guide teams to solve problems, and present recommendations to senior leadership.

Primary Responsibilities include:

Scope, plan, and direct teams to deliver quantitative analysis that will yield critical answers to the questions at

hand. Understand and help the teams procure the required information to complete the analysis. (Data will often be sourced through observations, tests, interviews, custom data pulls.)

Manage the delivery of timely, zero-defect analysis. which includes root cause investigation, problem solving,

articulating conclusions, and making recommendations to the leadership team.

Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational

efficiency of the business.

Demonstrate strong leadership capabilities including design and implementation of strategy for direct and indirect

colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.

The successful candidate will also have the following skills:

Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic,

analytical, and financial frameworks to conduct analysis and/or measure success.

Analytical Rigor: Proven capability conducting and managing quantitative analysis with the highest level of attention to detail.

Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.

Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.

Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.

Position Summary

We have an outstanding opportunity for an enthusiastic team player to join our new Process Innovation Team under our Pharmacy Benefits Management (PBM) division. This Director role is critical to the successful growth of the PBM business and will drive new operational initiatives that have a profound impact on the future direction of the company. The Director will be engaged across all functions of PBM operations, with particular emphasis on scoping and directing multiple teams in root cause analysis, solution ideation, design, and testing. This position is also involved in the planning, design and execution of pilot programs. The Process Innovation group operates in focused project teams and this position would oversee multiple project teams. The Director will work closely with business partners at all levels of the organization to understand the business, guide teams to solve problems, and present recommendations to senior leadership.

Primary Responsibilities include:

Scope, plan, and direct teams to deliver quantitative analysis that will yield critical answers to the questions at

hand. Understand and help the teams procure the required information to complete the analysis. (Data will often be sourced through observations, tests, interviews, custom data pulls.)

Manage the delivery of timely, zero-defect analysis. which includes root cause investigation, problem solving,

articulating conclusions, and making recommendations to the leadership team.

Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational

efficiency of the business.

Demonstrate strong leadership capabilities including design and implementation of strategy for direct and indirect

colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.

The successful candidate will also have the following skills:

Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic,

analytical, and financial frameworks to conduct analysis and/or measure success.

Analytical Rigor: Proven capability conducting and managing quantitative analysis with the highest level of attention to detail.

Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.

Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.

Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.

Preferred Qualifications

Master's Degree Health Care or Financial Services industry experience

Required Qualifications

Bachelor Degree in Business or relevant discipline 10+ years of professional business experience required, including 4+ years of consulting or related high level analytical experience in a operational environment with experience in building complex business models and creating a vision that inspires individuals/ organization to take action. 6+ years of advanced leadership/management experience with a proven track record of engaging, managing and motivating multi-level teams and individuals.