Assistant Manager - Military Veterans

Amazon.com, Inc. Schertz, TX
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon's transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers' doors on-time and in great condition. Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers.

Our Assistant Managers are responsible for the management and supervision of a team of associates and their day-to-day activities in an Amazon Delivery Station (24/7 last-mile carrier site) which includes inbound, outbound and sortation operations. Delivery Stations represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local Delivery Stations where packages are sorted and dispatched directly to the customer via delivery service providers (couriers).

You'll lead a team of problem-solving associates to become owners and to reach challenging goals. You will need to thrive and deliver results in an ambiguous, fast paced and dynamic environment.

Assistant Managers will actively engage with site and regional operations leadership to analyze, develop and implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations.

Supervisory Responsibilities:

You are responsible for ensuring individuals on your team are properly trained, and prepared to focus on their jobs. You will implement and administer Amazon policies – including attendance tracking – fairly and consistently. This means motivating, coaching, reporting, and providing feedback on associates' performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Assistant Manager will address discipline and/or performance issues for fulfillment center associates and partner with site leadership on developmental actions to drive improvements.

Additional Job Duties:

* Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance

* Track and report ATS/labor hours

* Conduct standup meetings to lead and instruct associates

* Independently assess all aspects of associate work performance and provide timely and detailed feedback

* Maintain and monitor various productivity trackers

* Maintain a full understanding of workflow and daily production goals

* Ensure safety and security of all employees onsite

* Monitor and analyze headcount

* Allocate labor from various sources, lead meetings, direct and assign job duties for fulfillment center associates

* Report and escalate systemic issues to management as necessary and in a timely manner

* Identify and address safety hazards within the work area, and participate in safety initiatives. Coach associates on ways to work safely at all times. Ensure all job injuries are reported timely in accordance with established policies and procedures

* Perform in-depth problem solving in all areas to ensure successful and continuous operations

* Oversight of trouble tickets & cases

* Provide vacation coverage for Area Managers

* Ensure fulfillment center associates have the proper tools to perform their jobs and coordinate repair or replacement when needed

* Train, audit, and support FC Associates to perform Amazon standard operating procedures and use standard Amazon equipment and software

* Support and work in all areas of the fulfillment center as required and as determined by site management

* Support and work in all areas of the fulfillment center as required and as determined by site management

* Sort labor monitoring and determining appropriate escalation

* Engagement with associates to create good morale on shift

* Oversight of trouble tickets & cases

* Management and oversight of Trailer Dock and Release (TDR) dock doors and yard

Day-to-day management/supervision of numerous associates including responsibility for coverage and scheduling