Macy's Square One, Saugus, MA: Women's Shoes Sales Supervisor

Macy's, Inc. Saugus, MA

Job Title: Women's Shoes Sales Supervisor


As a Women's Shoes Sales Supervisor, you will support My Macy's for the Women's Shoes department in partnership with the Women's Shoes Sales Manager. You will be responsible for assisting the Sales Manager in supervising all daily selling activities and leading a selling team. Responsibilities include, assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures. This position leads to a Women's Shoes Sales Manager.

Key Accountabilities:


* Drive and exceed sales goals by executing Macy's initiatives

* Lead the push toward selling through coaching and recognition

* Review reports, identify deficient areas and partner with Sales Manager to implement action plans focused on deficient areas

* Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process

* Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates

* Motivate Associates to solicit Star Rewards by reinforcing the benefits of new accounts

* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

* Assist in the processing of merchandise receipts, price changes, transfers, damages, mismates, RTVs, and inventory


* Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

* Review & utilize Associate Scorecards to provide recognition; partner with Sales Manager to develop and communicate strategies to improve results

* Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers

* Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric

* Ensure optimum sales floor coverage and lead selling initiatives throughout the store as required

* Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment


* Partner with Sales Manager to interview and employ selling focused Sales Associates

* Engage in Macy's recognition program; reward Associates with recognition cards

* Advise and Provide input to performance evaluations; ensuring Associates participate in the development of individual performance improvement plans

* Make recommendations on Associate promotion, advancement, talent development and termination

* Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

* Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction

* Coordinate Associate vacation scheduling and paid time off for Sales Manager's total area of responsibility

Skills Summary:

* A minimum of 1-3 years in a leadership/supervisory position in department store retail or a related service industry

* Ability to empower and develop a team

* Ability to collaborate and function as a member of a team

* Ability to execute plans and strategies

* Strong leadership, interpersonal and communication skills

* Strong organizational skills and the ability to adapt quickly to changing priorities

* Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

* Commitment to exemplifying the highest integrity and professional business standards

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.