Staff Assistant - Staff Assistant for Student Accounts - Empire State College

Empire State College Saratoga Springs, NY
Job Description:

SUNY Empire State College, Office of Student Accounts, is seeking a part-time (50%) Staff Assistant for Student Accounts (State title: Staff Assistant) to transform and oversee several quality assurance processes.

The Staff Assistant will:

* Develop and implement an early audit system for complete account reviews at multiple stages of student enrollment

* Prepare requests for changes in residency status and student requests for exceptions to the SUNY withdrawal policy and other quality assurance reports as necessary

* Explain all aspects of tuition policies to students in a variety of formats

* Work closely with all Student Accounts staff to ensure accuracy and quality in all aspects of the office

* Consistently work to improve accuracy in billing and other student account areas

* Work directly with students on complex cases

* Maintain an awareness of relevant college, SUNY, New York State and Federal regulations as necessary

Requirements:

Required Qualifications:

* Bachelor's degree from a regionally accredited institution

* 1 year of experience in customer service

* Strong numerical and organizational skills

* Ability to initiate oversight processes to identify errors and document compliance

* A demonstrated ability to learn computer applications quickly and effectively

Preferred Qualifications:

* Prior work experience in higher education

* Experience using Banner or Colleague enterprise systems

Special Information:

* May involve occasional travel

* VISA sponsorship is not available for this position

* Part-time hours (50%) Monday - Friday in either the morning or afternoon

Additional Information:

Rank/Salary: $22,000+, DOQ

Empire State College is an EOE employer.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button :

* Resume

* Cover letter

* Name and contact information of three references

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