Operations Center Technician
SoundHound Inc.
 Santa Clara, CA


Why SoundHound?

SoundHound is creating and productizing transformative technologies that improve life. Join us. After amassing a global user community well over 300 million strong, a large portfolio of core technologies and award winning products, we're just getting started. At SoundHound we value creativity, innovation, hard work, open communication and fast iteration, which allow us to act on valuable feedback from employees and users alike.

SoundHound's culture is one of impromptu coffee breaks, less-impromptu fitness sessions, group lunches, and weekly happy hours. We offer a competitive salary, SoundHound stock options, unique camaraderie, catered lunches, and the opportunity to call a company home that's simultaneously changing the way we discover music AND interact with machines. Yep, it's that cool.



Responsibilities:

Monitor Network and Server infrastructure, (Dev, Prod, Internal).

Execute & coordinate on-call escalations for our 24x7x365 Operations Center.

Triage incoming tickets from our Partner Portal.

Perform daily operational network & system infrastructure checks and balances for Prod, Dev and Internal Corp IT environments.


Administer and maintain standard operations procedure documentation.


Familiarity with network and server monitoring tools. 

Good soft skills to communicate between different departments internally.


Qualifications:


1 year of network/server monitoring.

1 year of working in a 24x7x365 Call Center/Help Desk environment.

1 year of experience maintaining SOPs/KBs/Runbooks.

1 year of general IT experience.