Health Care Service Line Director
County of Santa Clara
 Santa Clara, CA


Under general direction, to plan, organize, direct and coordinate patient health care service delivery system(s), and to develop and market efficient programs and services to meet strategic efforts across the continuum of care for the County of Santa Clara Health System.

Currently recruiting to fill Health Care Service Line Director positions in the following locations:

O'Connor Hospital

Health Care Service Line Director - Surgical Services

Health Care Service Line Director - Medical/Surgical

Health Care Service Line Director - Maternal Child Health

Health Care Service Line Director- Critical Care

Santa Clara Valley Medical Center

Health Care Service Line Director - Patient Flow

The County of Santa Clara owns and operates a Hospitals and Clinics Delivery System that includes Santa Clara Valley Medical Center, O'Connor Hospital, and St. Louise Regional Hospital. The hospitals and clinics are operated by the County under a consolidated license from the California Department of Public Health. The Hospitals and Clinics Delivery System is part of the broader County of Santa Clara Health System.

Better Health for All!

The County of Santa Clara owns and operates a Hospitals and Clinics Delivery System that includes Santa Clara Valley Medical Center, O'Connor Hospital, and St. Louise Regional Hospital.

Santa Clara Valley Medical Center - 731 bed tertiary level acute care hospital provides the highest level of adult and pediatric emergency medical and trauma services, a regional high risk Neonatal Intensive Care Unit, an ACS-verified Burn Trauma Center, a Primary Stroke Center, a CARF-accredited Rehabilitation Center, emergency and acute inpatient psychiatric services, as well as a range of other specialized services – in some cases the only such treatment in the region.

O'Connor Hospital -358 bed acute care facility offering a full range of inpatient and outpatient medical, surgical and specialty programs to more than 1 million residents of San Jose. O'Connor Hospital was founded in 1889 as one of the first hospitals in Santa Clara County.?

St. Louise Regional Hospital - 93 bed acute care facility, affectionately known as South County's community hospital, is a Designated Primary Stroke Center, and is the only acute care hospital in the area. Located in Gilroy, St. Louise is one of the largest employers in the community.

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Typical Tasks

  • Directs the current and long-range plans, policies and objectives of SCVMC's patient care clinical program and business development in collaboration with the Director of Ambulatory & Community Health Services, Director of Nursing Services and related Medical Department Chair or Director;
  • Directs process improvement initiatives to create service line efficiencies and standards which ensure safe, therapeutic and effective care of patients;
  • Identifies innovative approaches to improving care and maintaining an environment committed to the highest standards of quality patient care, safety and customer service;
  • Directs change to health services, implementing new initiatives in collaboration with related health care service line operational leadership group (operational managers, medical, nursing, other clinical leaders, support departments and relevant staff) across the continuum of care of SCVMC departments, providing health services in ambulatory, inpatient care or the community;
  • Identifies, directs and implements change to standardization of patient care customer service line processes, including ancillary services as needed, to augment health advancement, prevention and treatment of diseases or conditions;
  • Ensures new and redesigned systems maintain compliance with applicable accreditation standards, laws and regulations in collaboration with clinical and operational leaders;
  • Develops and revises patient care policies and procedures in collaboration with operational and medical leadership;
  • Recommends, to Valley Medical Center service line leadership, appropriate actions based on evaluation of the service environment, operational achievements, identified problems and data for forecasting operational and capital budget for future budget needs;
  • Directs and implements plans for coordinated services to enhance the business service line quality and patient experience in collaboration with the administrative clinical staff, medical staff, other department personnel and community representatives, as indicated;
  • Directs the service line leadership group in the development of strategic plans, in collaboration with SCVHHS Department of Planning and Marketing, to enhance SCVHHS service line's visibility and usage in Santa Clara County;
  • Participates in medical center operations committees as related to the service line development and/or maintenance of service levels;
  • Participates in communication and coordination of care with community partners;
  • Convenes appropriate groups to facilitate interdisciplinary work for any area deemed by the leadership important to achieving better health and healthcare for lower costs, and for medical staff to provide service for patients and their families in support of medical care, medical education and research;
  • May supervise, coordinate and evaluate the work of staff in their assigned area of responsibility;
  • May be assigned as Disaster Service Worker, as required;
  • Performs other related duties as assigned.

Employment Standards

Sufficient experience and education that demonstrates the ability to perform the above tasks and the possession and application of the following knowledge and abilities:

Training and Experience Note: The following knowledge and abilities are acquired through possession of a Bachelor's Degree in Nursing or related health field and a Master's Degree in Hospital Administration, Public Administration, Business Administration or Health Science and five (5) years of administrative experience in a teaching hospital, health or hospital system; three (3) years of required experience must include management in a patient health care service environment.

Licensure: Possession of a current CA Board of Registered Nursing, Medical or other professional healthcare licensure or certification may be required for some positions.

Knowledge of:

  • Principles of financial administration and cost control methods applicable to health or hospital system operations;
  • Principles and practices of health care policy and administration, including current trends in health care planning, policy, management, program evaluation and related issues;
  • Regulations and laws common to the operation of hospitals and health systems in California, particularly those pertaining to ambulatory service reimbursement;
  • Principles and models of patient care and care delivery;
  • The principles of health or hospital system organization and administration including the principles of acute care and ambulatory service planning, organization, and delivery.

Ability to:

  • Works with administrative staff, medical staff and other department personnel in a health or hospital system, and representatives of allied groups in coordinating and planning services to patients;
  • Direct, plan, organize, control, evaluate, set and maintain standards for, and update the operation of a large patient care service delivery line;
  • Interpret and apply accreditation standards, regulations and laws pertaining to healthcare delivery;
  • Identify problems and formulate constructive administrative policies and procedures to improve patient care service delivery;
  • Communicate clearly and effectively with members of the public, agency staff and health care professionals at all levels;
  • Establish and maintain positive working relationships with representatives of community organizations, state/local agencies, management and staff, clients and the public.