Health Care Program Analyst I
County of Santa Clara
 Santa Clara, CA


The Health Care Program Analyst series describes levels of positions assigned the responsibility of performing duties and supervising various service delivery systems and program activities within the Santa Clara Valley Health and Hospital System. Positions in this series are assigned to a department or across several departments and provide analytical and program support for a variety of services. Incumbents may be assigned to manage contract services or participate in the evaluation of service program and delivery systems.

Current full-time and part-time vacancies are located at Valley Medical Center, O'Connor, and St Louise Hospital. However, the eligible list may be used for future vacancies as they occur and for extra help positions.

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Typical Tasks

Note: The following tasks are typical of those performed by incumbents in this class series, other related duties may be performed. Not all duties listed are necessarily performed by each individual at each level.

  • Conducts or participates in a variety of health and hospital related financial, systems and analytical studies; performs cost studies; develops marketing plans and strategies; and conducts feasibility studies;
  • Plans, organizes and directs the work of an assigned Health and Hospital project or program;
  • Directs, evaluates and trains subordinate staff;
  • Defines reporting and information needs and coordinates systems modifications with Information Services;
  • Coordinates various health care services with other departments, outside vendors and service providers to achieve program goals;
  • Identifies program problems, determines appropriate action and makes recommendations for problem resolution; assists in the implementation of program enhancements and service improvements;
  • Conducts a variety of studies to determine best practices, customer satisfaction, and to evaluate service delivery systems;
  • Negotiates and monitors contracts with outside service providers and business partners;
  • Analyzes and interprets existing, new and proposed legislation for cost and program impacts;
  • Responds to a variety of information requests from both inside and outside the agency;
  • Prepares and presents a variety of budgetary, informational and statistical reports and makes recommendations in writing, graphic and oral presentations;
  • Uses a variety of information applications and databases to develop schedules and special reports.

Employment Standards

Sufficient education and experience which directly demonstrates the possession and application of the following knowledge and abilities:

Administrative or analytical work would include: Analyzing, evaluating and making recommendations on various management functions. Some of the management functions would include conducting a variety of analytical studies and surveys on organization, procedures, budget issues; reviewing and analyzing current or proposed policies, procedures, systems; statistical analysis and reports; organization structure, operations analysis, work flow and staffing, management and organizational systems and procedures; and is involved in making recommendations.

Health Care Program Analyst I

Experience Note: The knowledge and abilities required to perform this function are typically attained through training and experience equivalent to a Bachelor's degree from a college or university in health care administration, public administration or a related field


Two years of professional level analytical and administrative experience, one of which must be in a health care setting.

Knowledge of:

  • Basic principles and practices of health care system management;
  • Basic concepts of current health care information systems and report writing;
  • Basic health care organizational structure and program components;
  • Current legislation and trends affecting health care providers;
  • Statistical and financial analysis techniques.

Ability to:

  • Formulate, gather, analyze and present financial, informational and statistical data;
  • Evaluate program information and reach valid conclusions;
  • Develop program enhancement recommendations based on surveys and cost analysis;
  • Communicate clearly and effectively with members of the public, agency staff and health care professionals at various levels of authority;
  • Maintain cooperative working relationships with departmental personnel, other county departments and the general public;
  • Represent SCVHHS on assigned committees and with service providers.