License Vocational Nurse / License Psych Tech - Days - PD - Senior Mental Health Dept - 12 hours

Integrated Healthcare Holdings Santa Ana, CA

SUMMARY: Strives to understand, anticipate and meet the expectations of customers (patients, visitors, co-workers, medical staff, etc). Provides care appropriate for the population and/or age group served, involves Social Services/Community as needed. Demonstrates support for and participates in customer services programs. Courteously answers telephone utilizing approved script (department, name and "May I help you") using age appropriate communication. Knowledgeable of cultural characteristics, history, values, beliefs and behaviors of ethnic or cultural groups within the work environment. Conveys respect for other cultural and spiritual beliefs. Uses approved interpreter support when necessary. Demonstrates respect for patients, visitors, MDs, etc. by parking in designated staff parking areas.