At a glance:
- Are you a technically sophisticated sales engineer skilled at evaluating client networking requirements and recommending solutions for their complex business needs?
- Can you commit to a sales support position providing pre-sale activities and post-sale technical consultations for our technology solutions?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As a motivated Sales Engineer, you focus on exceeding client expectations by simplifying their complex business needs. You excel at gathering requirements for projects and engineering innovative network solutions. Through your expertise and understanding of each clients needs, you outline uniquely beneficial combinations of Private Networking Solutions based on Metro Ethernet Forum (MEF) standards and voice solutions. You accelerate the sales cycle by sharing your expertise and presenting technical sales proposals to new and existing clients. You effectively highlight the benefits of our services with strong persuasive written abilities.
You are passionate about client-centric solutions and proactively acquiring new enterprise accounts and converting them into long-term clients. You possess a keen ability for overcoming technical obstacles to cost-effectively meet client needs today and in the future. You thrive in an office environment and feel comfortable traveling to evaluate on site systems within a specified footprint. You report directly to the Manager of Sales Engineering for goals, guidance and assistance.
- Competitive salary.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
What you will do:
- Be an impactful member of the sales team by supporting all efforts to reach revenue goals and enhance the client experience.
- Consult with clients, Account Executives and Account Managers to craft cost-effective proposals based on an understanding of the client current network environment and technical and business requirements.
- Engineer client-centric solutions by designing voice and data network solutions for client applications, including the preparation of network topologies and technical specifications.
- Prepare client voice and data network solution designs, forecast project cost elements and submit them to Engineering and Operations to maintain company compliance.
- Partner with Account Executives, Account Managers and Sales Managers on solution pricing and submission of an Internal Rate of Return (IRR).
- Improve sales by designing and reviewing proposal solutions and creating technical presentations to explain product benefits to midmarket clients with 25-500 employees.
- Encourage long-term client retention by supporting the integration and implementation of company solutions with technical sales support and answering complex questions.
- Set up a smooth installation process by conducting a client site survey and distributing post-sale documentation and support to installation and project management.
- Present technical training to new and existing Account Executives, Account Managers and Sales Support personnel.
- Research and demonstrate industry knowledge and emerging technology trends both in and out of Spectrum Enterprise.
- Enhance departmental processes by assisting in the development and launch of new products and services.
- Perform additional duties and special projects related to the position as assigned.
Required keys for success:
- Three or more years of experience in telecommunications sales engineering and networking.
- Knowledgeable of Metro Ethernet, including digital powerline (DPL), ethernet virtual private line (EVPL), ethernet local area network (ELAN) and local area network (LAN) and wide area network (WAN) technologies.
- Skilled in networking fundamentals related to routers, switches, LAN, metro area network (MAN), WAN, digital signal 3 (DS3), operator carrier exchange (OC-x), channel service unit (CSU), data service unit (DSU) and other client-premise equipment (CPE).
- Detailed knowledge of domain name system (DNS), transmission control protocol (TCP), internet protocol (IP), firewalls, virtual private networks (VPNs) or other corporate data security methods.
- Adept with general industry networking technologies, such as IP VPN, multi-protocol label switching (MPLS), virtual private LAN service (VPLS), voice over internet protocol (VoIP), synchronous optical networking (SONET) and dense wavelength division multiplexing (DWDM).
- Proven history of working closely with sales professionals and knowledge of the sales cycle.
- Confident in product presentations and solid sales skills in proposal design.
- Experience with voice networking with an emphasis on VoIP, signaling protocols and private branch exchange (PBX).
- Expert in routing protocols, such as border gateway protocol (BGP), intermediate system to intermediate system (ISIS), open shortest path first (OSPF), radio interface protocol (RIP) as well as emerging technologies.
- Deadline-driven with the ability to multi-task and manage change.
- History of efficiently conducting consultative analysis and providing recommendations.
- Proven technical presentation skills with C-level executives.
- Valid drivers license, safe driving record and the availability to travel.
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Effective written and spoken English communication skills with all levels of an organization.
- Cisco Certified Design Associate (CCDA), Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) (required).
- Bachelors degree in engineering, computer science or a related field (preferred).
Area of Interest
Sales, Telecom Sales Engineer
California - Los Angeles
11766 Wilshire Blvd
LA Background Verbiage
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
SEN210 Sales Engineer I
3046000356-Charter Communicaitons LLC-Enterprise ShrdSrvcs-Enterprise Mid-Market Sales
Controlling Establishment ID
00917 - Los Angeles 11766 Wilshire