Customer Service

OfficeTeam San Ramon, CA
Ref ID: 00380-9501362108

Classification: Customer Service

Compensation: $20.00 to $21.00 per hour

OfficeTeam is seeking a Customer Service Representative to be a part of the Customer Service Department in a large corporate environment. The department strives to provide high quality and timely support to internal and external customers. Customer Service personnel typically interact with sales personnel, external job candidates, clients, internal departments (e.g. Payroll, Data Entry, etc.) and outside agencies and handle a variety of service requests that relate to payroll, benefits, employment verification, etc. The Customer Service department responds to a high volume of telephone, email and written inquiries, all of which require the identification, acknowledgement and analysis of customer needs/problems. Specific Responsibilities: ? Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, and tax issues. ? Customer Service Representatives resolve issues accurately and timely, by using their diverse knowledge of Field Service Center Departments and Branch functions. ? Educates branch offices about timelines, procedures and the cost/benefit of various alternatives. If you are interested in this position, please email your UPDATED RESUME to Chelsea Randel at [Click Here to Email Your Resumé].
Qualifications: ? High school diploma or equivalent. ? 3+ years previous customer service experience required. ? 1+ years Call center experience. ? Payroll experience a plus. ? Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily. ? Knowledge PeopleSoft other HR applications preferred.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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