IT Concierge
Milestone Technologies Inc.
 San Mateo, CA

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world's biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

Responsibilities

  • Assist “walk-up“ user requests, problems, and questions at the IT Help Desk
  • Resolves escalations to the IT Help Desk originating from a call/email from the call center or Site Support that has been determined to be a quick-fix
  • Laptop / Desktop hardware troubleshooting
  • Software Troubleshooting (Windows 7 and ten / Office 2010 / VPN / etc.)
  • Mobile devices (iOS, Windows Mobile/Surface, and Android)
  • Preliminary AV/VC upkeep and troubleshooting
  • Basic Active Directory accounts administration
  • Quick response to “user-down“ scenarios
  • Triage requests or problems appropriately to other support teams
  • Timely and accurate ticket creation and management
  • Create and maintain a written knowledge base

Qualifications

  • CompTIA A+ Certified or can attain certification within first 60 days of hire
  • Strong verbal and written communication skills
  • Demonstrate good, broad working knowledge of support organizations and culture
  • Must be a self-starting, motivated individual who works well under pressure, can stand alone or work as part of a team, and can maintain a high-level of attention to detail
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
  • Ability to drive collaboration with executives, business, and technical teams to achieve effective solutions
  • Outgoing and comfortable building cross-functional relationships
  • Thrives and is resilient in a high-change environment, comfortable with ambiguity, open to new concepts and processes
  • Effective interpersonal and feedback skills with peers and all levels of management
  • Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving others
  • Ability to think strategically