Associate Consultant, TS
Apttus
 San Mateo, CA

Job Responsibilities:

  • Global Technical Support for Apttus Quote to Cash and Procure to Pay products (CRM products)
  • Understanding, Analyzing and Fixing Product break fix/Day 2 issues
  • In the process of addressing/fixing customer issues ensure customers are delighted with the service experience
  • Contribution towards knowledge base creation and improvement

Job Requirements:

  • 0-2 years of technical support experience, in Salesforce or .net or Java with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
  • Ability to become technically proficient with salesforce.com / Apttus solutions rapidly.
  • Excellent communication and customer handling skills.
  • Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
  • Understanding and adherence to customer SLAs
  • Proven track record of taking ownership and driving results
  • Willingness to service our customers in shifts
  • Willingness to learn new technologies and achieving higher technical skills