- Global Technical Support for Apttus Quote to Cash and Procure to Pay products (CRM products)
- Understanding, Analyzing and Fixing Product break fix/Day 2 issues
- In the process of addressing/fixing customer issues ensure customers are delighted with the service experience
- Contribution towards knowledge base creation and improvement
- 0-2 years of technical support experience, in Salesforce or .net or Java with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
- Ability to become technically proficient with salesforce.com / Apttus solutions rapidly.
- Excellent communication and customer handling skills.
- Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
- Understanding and adherence to customer SLAs
- Proven track record of taking ownership and driving results
- Willingness to service our customers in shifts
- Willingness to learn new technologies and achieving higher technical skills