Terminal Clerk II

Estes Express Lines, Inc. San Leandro, CA
Job Summary

* Answer telephones with a heavy call volume and direct calls with accuracy

* Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies

* Prepare all paperwork and the repackaging of all OS&D freight

* Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management

* Maintain a clean and organized OS&D area

* Contact customers and coordinate delivery times to schedule appointments for freight delivery

* Identify freight bills requiring special delivery instructions

* Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments

* Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer

* Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials

* Verify and process paperwork and procedures concerning claims, charges and tracing of freight

* Scan and/or image bill of lading receipts

* Transfer information from the bill of lading to the bill format to prepare bills for freight movement

* Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment

* Place shipments on-hand

* Assist with handling dispatch phones to assist with customers and drivers

* Regular attendance is required

* This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks


* High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background

* Experience in billing, collections, tracing & OS&D preferred

* Computer skills; proficient in MS Word and Excel required

* AS400 experience strongly preferred

* Strong customer service skills

* Good clerical skills

* Possess excellent verbal and written communication and listening skills

* Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management

* Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined

* Experience in the transportation industry a plus although not required

* Must be able to comply with all company policies, rules, procedures and Code of Conduct

* Must be able to interact well with others

* Must be able to work independently, or in a team setting

* Must be capable of working under tight time constraints in a high volume environment with multiple priorities

* Must be able to lift approximately 25 lbs., or more if required by the essential functions of the job

* Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

* Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

* Must be authorized to work in the United States

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