UI/UX Researcher

8x8, Inc. San Jose, CA
About the Job

Senior UX Researcher

Come join a diverse and collaborative User Experience team to make the best Cloud Communication applications for 8x8's users. We are looking for our first full time UX researcher to establish and expand the UX research and usability testing program. For this position, we are looking for broad skills in qualitative and design research methods as well as an understanding of quantitative concepts. You should be an excellent communicator and knowledgeable about UI design.

Roles and Responsibilities:

* Work closely with design and product teams to identify research topics

* Design studies that address both user behavior and attitudes

* Generate insights that both fuel ideation and evaluate designs

* Conduct research using a wide variety of qualitative & quantitative methods

* Work cross-functionally with design, product management, content strategy, engineering and marketing

* Communicate results and illustrate suggestions in compelling and creative ways

* Gauge the usability of new and existing products and make constructive suggestions for change

8x8 is innovating business communications. You will have the opportunity to work and interact directly with engineering and product teams to define next generation business communication products and services.

Qualifications

Minimum qualifications:

* B.A/B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or a related field

* 7 - 10 years experience in product research

* Knowledge of a set of qualitative and user-centered design methods

* Knowledge of quantitative, behavioral analysis, and statistical concepts

* Communication experience

Preferred qualifications:

* Experience in leading UX research teams

* Solid analytical thinker with excellent communication skills