Program Manager I - Parking & Downtown Operations Division, Department of Transportation
City of San Jose, CA
 San Jose, CA

The Department of Transportation (DOT) is seeking a Program Manager I within the Parking and Downtown Operations Division. The Division is responsible for providing a range of services which includes, meeting the parking and curbside access needs of businesses, employees, visitors, convention, cultural and sports facilities, and special events, schools and residents. The Program Manager I will play a lead role within the Division, and will be responsible for overseeing the Division's Parking Compliance customer service efforts and service deliveries, liaise with the On and Off Street Parking operations and program leadership teams, deliver the annual Parking Compliance work plan, and manage parking related special projects, data analysis and procurement processes (RFPs, etc.)

The Program Manager I reports to the Parking Manager, has one direct report, and manages a sizeable team of frontline staff. This position may require some evening and weekend hours.

The successful candidate will demonstrate superior project management skills, excellent analytical and problem solving skills, strong written and oral communication skills, customer-focused service delivery, the ability to interact with individuals in a variety of professional and political environments, and the ability to lead, develop, and motivate direct and indirect staff.

The position's key responsibilities include the following:

  • Oversee the annual Parking Compliance work plan, which includes projects such as upgrades to existing and implementation of new parking compliance related equipment, development of technology and data driven pilot enforcement programs, staff productivity and resource efficiency audit development and deployment, and assist in the assessment of the operational feasibility of an active curbside management program.
  • Assist with the coordination of the On-street Parking section's development of Requests for Proposal/Bid (RFP/RFB) procurement documents for various projects.
  • Serve as a parking technology resource by staying up to date on relevant hardware and software impacting compliance operations.
  • Assist in the coordination of support services related to Downtown and Citywide transportation, traffic and parking event management which includes understanding impacts on pedestrian, bicycle, and parking activities from special event activity such as SAP Center and Avaya Stadium events, Viva Calle, San Jose Jazz Festival, Rock n' Roll Half Marathon, and all major parades.
  • Analyze On-street Parking conditions, assisting in the establishment of appropriate parking controls and the management of related parking compliance activities.
  • Lead and supervise staff by establishing goals, tracking performances, creating a positive work environment, maximizing staff development opportunities, and providing appropriate recognition.
  • Coordinate with the Division's On-Street and Off-Street Parking Managers to assist with various special projects.
  • Represent DOT to Downtown businesses, neighborhood associations, and other stakeholders to address parking-related issues.
  • Provide staff support and working effectively with committees, boards, task forces, community groups, associations and staff in other departments and agencies.
  • Write reports, noting significant issues, and recommending ways to address those issues.
  • Assist Division Manager with budget preparation, personnel, and training matters.
  • Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Program Manager I classification shall also receive an approximate five percent 5% ongoing non-pensionable compensation pay.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Education: Bachelor's Degree in a related field

Experience: Five (5) years of directly related experience, including two (2) years of supervisory experience

License/Certificates: Possession of a valid California driver's license

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.


The ideal candidate is a results-driven professional with previous experience in municipal or other comparable parking or compliance operations. The successful candidate will be a highly effective communicator who can build solid working relationships with management, peers, staff, Council staff, and community groups. Candidates should possess strong analytical, managerial, and leadership skills and have experience with data-driven decision making and staff development. An individual with enthusiasm for driving change, seeking out creative solutions and being a champion for continuous improvement will find this position satisfying.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Constructive Energies - Demonstrates internal energy and drive, willingness to approach all aspects of work with a positive attitude. Examples of Constructive Energies include but are not limited to: enthusiasm, reliability, initiative, honesty, integrity, empathy, dedication, respect, confidence, ethical behavior, and a willingness to help others.

Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

  • Describe your experience managing programs and operations within a regulatory environment, at a minimum include information on program size, purpose, impacts, regulatory body, stakeholders, and resources.
  • Do you have experience leading and managing unionized staff within a regulatory environment? If yes, please describe the nature of the work managed, number of years of experience, number of direct reports, the level of responsibility of the direct reports, your involvement in disciplinary actions, hiring, training, and evaluating employee performance.
  • Describe a project that you have managed, including the development of the technical specifications and coordination with internal and external stakeholders. Include the scope of the project, your responsibilities, and the project management tools and techniques that you used to assure its success.
  • Describe a situation in which you realized a business process was not as effective or efficient as it could be and you sought to change it. Describe a) the previous process, b) solutions you recommended, and how you developed the solutions c) how these changes benefited your organization and/or customers.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Sharon Rodriguez at