Program Manager (CA)

MTM, Inc. San Jose, CA
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From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association's Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Program Manager!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely, and effective delivery of ADA Paratransit Eligibility is taking place, within compliance of MTM and client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position is located at our office in San Jose, CA.


* Provide leadership and management of direct and non-direct reports to include Assessment team members and Contact Center Staff

* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM

* Act as a mentor to new employees and assist with the development of team members

* Conduct education training for employees regarding new processes and procedures

* Conduct operations training with new staff and ongoing training with existing staff

* Work with Contact Center team to ensure program effectiveness

* Learn and understand all aspects of the contracted program and serve as the team's Subject Matter Expert, both locally and externally

* Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting

* Review service delivery to ensure that the most appropriate and effective abilities assessments are performed

* Appropriate knowledge and ability to perform and oversee evaluations as required

* Evaluate assessments and determinations with the assessment staff to ensure accurate results

* Respond to any ADA eligibility or complaints and properly document response

* Determine what functional assessments the applicant will be required to undergo

* Make the final determination regarding eligibility based upon the application, interview, functional assessment and any supplemental information

* Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)

* Maintain working knowledge and abilities of MTM and Client software

* Respond to any ADA eligibility complaints and properly document response

* Build rapport and communicate with family and natural support network of the applicant

* Submit accurate, required reports in a timely manner

* Maintain a positive attitude when interacting with support staff, applicants, and their caregivers

* Must conform to MTM's HIPAA standards

* Conduct one-on-one in-person interviews to assess mobility capabilities as needed

* Conduct physical and/or cognitive functional assessments as needed

* Conduct or perform the following assessments (as needed):

* FACTS Test

* MoCA


* Beck Anxiety Inventory

* Tinettia Gait and Balance Assessment

* Responsible for building required documents and Work Plans as needed

Minimum Qualifications:

* Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field

* Willing to accept relevant experience and specialized certifications in lieu of a Bachelor's degree depending upon contract specifications (Certifications can include: COTA, OT, PT)

* Master's degree preferred

* 5+ years of previous leadership or supervisory experience required, or equivalent related experience

* Minimum of 5 years' experience managing a medium-sized operation

* Minimum of 3 years' experience conducting assessments and making final determinations for eligibility

* 3+ years of professional experience working with individuals with disabilities

* CPR and First Aid Certification

* Experience conducting information-gathering interviews or assessments

* Familiarity with ADA regulations and sensitivity to issues relating to people with disabilities and older adults

* Familiarity of the local public transportation system

* Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)

* Must possess a valid driver's license

* If you are currently on any significant disciplinary action, that will be taken into consideration during the recruiting process

* Must possess a valid driver's license

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

* Strong interpersonal skills that allow effective working relationships with a diversity of people

* Excellent verbal and written communication skills

* Excellent organizational and multi-tasking skills

* Ability to interact and communicate effectively with individuals of varying levels of with disabilities

* Ability to work flexible hours in all weather conditions

* Ability to work flexible hours and adapt to a rapidly changing environment

* Ability to maintain a high level of confidentiality

What's in it for you?

* Paid vacation

* Holiday Pay

* Health and Life Insurance Plans

* Dental and Vision Plans

* 401(k)

* Onsite Gym

* Wellness Screenings

* Birthday Holiday

* Training Development

* Casual Dress Environment

* Scholarship Program

* Healthy Market

* Free Coffee

* These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or

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