Delivery Coordinator

Aerotek San Jose, CA

Job Summary: Reporting directly to the Delivery Coordinator Manager, the Delivery Coordinator is responsible for ensuring contract employees receives world-class customer service through acting as a corporate liaison. The Delivery Coordinator will be required to spend a percentage of time sitting at the client site(s).

Essential Functions:

* Liaison between field office, client and contractors working with respective accounts
* Act as main point of contact for onsite contractor employees which could include multiple client sites
* Partner with Field Support and Human Resources to ensure compliance. (ie: payroll or employee relations)
* Coordinate weekly contract employee touchpoints
* Utilize Reporting Dashboard in an effort to demonstrate consistency amongst our contract employees and business needs.
* Manage performance review process for contract employees while seeking feedback from client manager
* Travel to client site(s) and engage contract employee and client contacts. When appropriate partner with Recruiters on these site visits.
* Responsible for delivering any communication to contract employees that comes from the MSP
* Manage contract employee compensation. Annual collect information to discuss with Account Manager (performance feedback, bill rate, current pay rate, burden, spread amount, contractors expectation of increase) and making a recommendation as to what action should be taken
* Attend triangle meeting with field partners to ensure understanding of current openings and client updates
* Promote the Voice of the Customer Survey, as well as meet with contract employees to discuss feedback

Supervisory or Management Responsibilities:
* N/A

Minimum Education/Experience/Abilities/Skills:
* High School diploma or equivalent
* 1 - 2 years' related work experience
* Customer service focus
* Ability to prioritize, organize, problem solve and meet deadlines and goals
* Ability to communicate effectively and provide proper follow up