Title & Escrow Experience Lead

* Manage, inspire and lead a team of Experience Associates, including recruiting, hiring & training new team members to hit 2018 growth targets

* Develop and implement a consistent, repeatable and scalable escrow experience through playbooks, scripts, processes, coaching, Service Levels Agreements, performance management of our Title & Escrow partners

* Dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate- for alignment, resources, or support, including the need to update/revise goals as ground conditions change

* Gather and synthesize customer & internal feedback

* Weigh decisions and improve processes with consideration for both the customer experience and our bottom line

* Set and be responsible for weekly/monthly/yearly targets and goals and develop a deep understanding of outputs and key drivers

* Build a culture of open and direct feedback

Skills required:

* 7+ years of proven customer success leadership - preferably within Title & Escrow

* Ability to travel 5-10 days per month

* Familiarity with title production software(Resware, Qualia, SoftPro, etc.)

* Obsession with customer delight and continually elevating customer experience standards

* Willing to roll up your sleeves and do"whatever it takes". You are hungry, have an immense work ethic and are excited by ambitious goals

* Ability to motivate and inspire cross-functional teams

* Creative problem solving abilities, and a proven track record of thinking"outside the box" to solve complicated and multi-faceted problems

* Strong and structured communication style, both verbal and written

Opendoor values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.