Shift Leader

San Francisco Soup Company San Francisco, CA

Provide excellent customer service using approaches provided by company.

Lead, trains manage and motivate staff during shift

Ensures high quality and fresh food is served during shift

Ensure store is staffed, well stocked and operational during assigned shift

Ensures store provides consistent outstanding customer service and in accordance with our Customer Experience Policies score well against online surveys and/or mystery shoppers.

Ensure store executes operationally against company procedures and policies. Score well against SFSOUPCO scorecard (90+%).

Drive store profitability through reducing waste, loss prevention, ensure efficient labor at all times and other cost measures identified by management.

Increase sales by providing great customer service

Work effectively and cooperatively with all third parties landlord and/or airport officials, vendors and community.

Work effectively with management to ensure all store/company objectives are met.

Execute all loss prevention programs.

Execute any initiatives as directed by management

Use company resources (Customer Experience Manual, Procedures Manual, Audit checklist, shift checklist, training guidelines, mystery shopper feedback) to improve restaurant operations.

Implement and follow company policies and direction.

Ensure staff during shift follows all company, food safety and sanitation policies.

* May deliver catering orders to customers.

Qualifications:

Restaurant and/or retail management experience

A record of excellent customer service and operational management performance

Can effectively lead and manage a diverse shift

Excellent customer service and can set example with team

Attention to detail

Good administrative and communication skills

Comfortable with technology POS, Microsoft Office and other related retail software

Can work in fast paced environment

Works positively and effectively with fellow employees, other functions, and vendors

Food safety certified

* Team leaders that deliver catering orders via car must have valid CA drivers license and good driving record.

Job description and duties subject to change at management discretion

APPLICATION INSTRUCTIONS

Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

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