Senior Sales Operations Analyst

Hotel Tonight San Francisco, CA
* Gain a solid understanding of current Supply team daily operations and the hotel onboarding process

* Become familiar with our datasets and reporting tools

* Audit and update current hotel hierarchies and contract related data fields across all relevant systems

* Evaluate our contract management software implementation workflow design


* Build out the Sales Operations roadmap for process and system improvements

* Optimize the effectiveness of how we use Salesforce, including setting standardization policies and eliminating duplicate accounts

* Design and implement compliance systems and monitoring, from contracting to operationalizing terms to hotel terminations

* Coordinate with Supply team to manage and monitor sales performance plans


* Provide insights to Global Supply leaders to assist in achieving revenue goals and identifying quality hotel supply

* Build out a cadence for reviewing stale inventory and implementing an inventory sunset process

* Be the product manager and administrator for our contract management system

* Develop the Supply team training process around systems and operations, and onboard all new hires


* 5-7 years relevant work experience, preferably in sales support or sales process optimization with success in policy adoption

* 3+ years experience with Salesforce (administrator experience a plus!)

* 1+ years experience in project or product management

* Attention to detail and a penchant for data integrity

* Experience with sales forecasting and analysis

* Excellent interpersonal and communication skills

* Strong business partnering skills with the ability to influence cross functional teams

* A curious, growth mindset that's consistently challenging the status quo to make impactful change

* Knowledge of SQL and/or Tableau is a plus


* An official Best Place to Work (we're in the top 10!)

* A highly collaborative and supportive team environment that values asking the right questions, building solutions, and respecting everyone we work with

* We aren't afraid to take risks, and we encourage you let go of the fear of failure and give that crazy but brilliant idea a shot

* A beautiful workspace at Market & 5th St

* Excellent health, dental, vision and 401k plans, and stock options too

* Fun stuff — quarterly travel stipend, flexible time off, catered meals, subsidized cell phone plans and fitness memberships, access to our very own hotel-inspired full bar, and the opportunity to spin the HT Roulette wheel to win a spontaneous weekend getaway!

We are on a mission to radically transform hotel bookings. Doing this requires us to think differently and to question conventional approaches, therefore it's essential to have a diverse team of the very best people with all types of backgrounds and experiences to bring the best ideas to life. We are committed to maintaining an environment where all of our team members have the opportunity to be heard, to make an impact and to do the best work of their lives.