Sr. Program Manager - A+ Content

Amazon.com Services, Inc.
 San Francisco, CA

Desciption

Job summary

Amazon A+ Content helps Selling Partners succeed in the Amazon Store with rich content experiences intended to showcase their brand story and additional product feature information that can help Customers make informed purchase decisions. We are a global program with a scaled portfolio of feature functionality, and we continuously work to implement intuitive user experiences intended to help Selling Partners deliver the best possible CX, while also striving for operational excellence. We are looking for a customer obsessed Sr. Program Manager to join our team to help redesign the mechanisms we use to stay connected with our users and help to optimize the Customer experience.

In this role you will,

  • Work closely with product managers, engineers and UX designers to design and implement solutions to complex operational problems,
  • Establish and manage relationships with international stakeholders, identify and pursue store-specific opportunities,
  • Drive short and long term action plans to improve A+ Content’s key performance indicators & operational efficiency,
  • Dive deep into data to find patterns for the problems that Selling Partners face while engaging with A+ Content,
  • Own and execute on the internal stakeholder strategy for upcoming program changes,
  • Demonstrate strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.

Location for the role is flexible.

Basic Qualifications

  • 5+ years of experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • 5+ years experience using data and metrics to drive improvements
  • A Bachelor’s degree or higher
  • 5+ years experience in program or project management
  • Experience defining and executing against program requirements

Preffered Qualifications

  • 5+ years experience in program management
  • Experience with improving team efficiency and improving processes
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
  • Strong organizational and multitasking skills with ability to prioritize based on estimated impact
  • Advanced knowledge/experience with Microsoft Products (Excel, Outlook and SharePoint) or related advanced tools.
  • Strong data gathering and problem solving skills
  • Experience in building processes at a global level.
  • Experience in managing and documenting Business Reviews and Roadmaps.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Support