Program Manager - Robotic Process Automation

First Republic San Francisco, CA
Overview

First Republic and its subsidiaries offer private banking, private business banking and private wealth management, including investment, trust and brokerage services. First Republic specializes in delivering exceptional, relationship-based service, with a solid commitment to responsiveness and action. Services are offered through preferred banking or wealth management offices primarily in San Francisco, Palo Alto, Los Angeles, Santa Barbara, Newport Beach, San Diego, Portland, Boston, Palm Beach, Greenwich, and New York City. First Republic offers a complete line of banking products and wealth management for individuals and businesses.

First Republic's "Operations Analysis & Process Improvement" (OAPI) office works across the enterprise to support identification and resolution of operational inefficiencies or enhancement opportunities. The team will work collaboratively to drive improvements to client experience, operational efficiency and risk management as part of the Continuous Process Improvement (CPI) Initiative, and operational readiness for certain critical implementations in the Bank's IT & Ops Roadmap.

Over the years, First Republic's focus on exceptional, relationship-based service and consistent leadership has led to continuous growth and profitability. At First Republic, it's all about embracing change; every person has the opportunity to grow and contribute. First Republic is in a fast-moving, high-growth area with huge potential. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Being a member of the First Republic team means you will specialize in a particular competency - Risk, Banking and Capital Investments, or Information Technology Services.

This position reports to the Program Manager, Operations Analysis & Process Improvement (OAPI). This Program Manager (PM) will partner with various functional groups to identify and implement opportunities for Robotic Process Automation (RPA). This role will be responsible for executing and maintaining a sustainable and scalable RPA program including, but not limited to the identification and prioritization of 'bot' use cases, development and deployment as well as maintenance and monitoring.

The PM will own all aspects of the execution of each 'bot' use case. This includes collaborating with process owners to gather and analyze as-is and to-be RPA processes, translating requirements into process improvement and process re-engineering, overseeing development and testing and working with Information Services and other appropriate stakeholders to successfully implement and demonstrably improve the process. The PM will also be responsible for change management within the 'bot' environment – including but not limited to capacity optimization. The PM will also report and track success metrics on a regular cadence.

This role requires a deep understanding of system functionality, training skills, ability to communicate with stakeholders at every level, and how to build/replicate/improve required/desired functionality for the client/stakeholders to drive adoption and future development of the solution.

Responsibilities

* Work with various functional groups to identify opportunities for process improvement. Perform detailed analysis for enhancement – existing workflows, fit for purpose or feasibility assessment, gap assessment (incl. risk and control), identify improvement opportunities and potential solutions, and perform cost benefit analysis where appropriate. Collaborate with project teams, business and technology partners to jointly and comprehensively identify business requirements.

* Once an opportunity moves into the implementation phase, own all aspects of implementation including process re-engineering, overseeing development, collaborating with Information Services team for deployment management, reporting and tracking.

* PM is also responsible for :

* Performance management (process and program level)

* SLA adherence.

* Compliance requirements (Regulatory and Internal)

* Upgrades / bug fixes / change management.

* Documentation (PDD / SDD)

* Program governance.

* Reporting (process and program level)

* Own all aspects of bot management:

* Execute and maintain an end-to-end bot operating framework that includes but is not limited to bot development, testing, management, upgrades, and deployment – including change management protocols.

* Ensure bots meet all applicable business requirements and Bank's policies including governance/regulatory requirements through engagement with the Bank's second and third line of defense.

* Work with technology partners within each functional group to manage bot lifecycles for each use-case.

* Ensure optimization of both SLAs and overall virtual workforce.

* Ensure business requirements are being met with the delivered business functionality of vendor and/or internal technology solution and highlight differences and potential changes/solutions.

* Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.

* Additional responsibilities include the following:

* Adhering to and complying with all applicable federate laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.)

* Adhering to Bank policies and procedures.

* Completing required training.

DISCLAIMER:

Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects Management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts Management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Essential Skills, Bodies of Knowledge and Abilities

* Provides extraordinary service.

* Furthers the First Republic Bank culture and values.

* Proactive individual able to operate efficiently in a fast paced environment. Strong attention to detail.

* Excellent verbal and written communication skills. The ability to communicate effectively with other bank partners is critical.

* Ability to manage multiple priorities.

* Ability to build and maintain effective working relationships with colleagues at various levels.

Technical Knowledge:

* The ability to learn and comprehend basic instructions; understand the meaning of words and respond effectively; and perform basic arithmetic accurately and quickly

* Vision must be sufficient to read data reports, manuals and computer screens

* Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person

* Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions

* Position involves sitting most of the time but may involve walks or standing for brief periods of time

* Must be able to travel as position requires

* May be required to lift 25-50lbs

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