Partner Success Manager πŸ‘©β€πŸ³
Snackpass
Β San Francisco, CA
What Is Snackpass πŸ€”

Snackpass is mobile order meets social.

We focus on mobile order pickup, not delivery. Not only is the takeout market 5x greater than delivery, but usage is much greater: our users Snackpass breakfast, lunch, and dinner on a daily basis.

Social is our sauce. On Snackpass, you can unlock discounts with friends, send gifts, and collect points. Our users tell us that Snackpass is the most fun way to order food β€” that other food apps feel formal and boring in comparison.

We're starting with college campuses. We have an advantage here β€” we started Snackpass while we were in college for us and our friends. Within a few months of launch, we had over 80% of Yale using the app. 18 months later, we are at 10+ campuses and over 10M in sales per year.

The future of the restaurant industry is mobile order β€” see Chipotle, Starbucks, Sweetgreen, Shake Shack. And the future of mobile payments is social. At Snackpass, we've found a way to make both work, packaged in a product that our users love and use on a daily basis.

We're looking for creative and ambitious people to join us and scale Snackpass from 10+ campuses to 100 over the next year. We'd love to talk with you.

Snackpass is a startup backed by Andreessen Horowitz, Y Combinator, General Catalyst and First Round Capital, the same firms who invested in Square, Uber and Airbnb.


Job Description

We're looking for a Partner Success Manager to join our team! You'll be working closely with a set of Snackpass Partners (restaurants, cafes and the like) to ensure they are getting the most out the partnership.

What You'll Do

  • Be the primary point of contact for a segment of regional partner restaurants
  • Interface with senior/executive level contacts to understand their needs and develop solutions
  • Proactively engaging with partners to increase spend and optimize adoption of various aspects of our service
  • Establish and maintaining close working relationships with clients and their decision makers
  • Manage many aspects of the client’s interaction with the company. Handle a variety of questions ranging from payments, menu updates, new product and promotion offerings .
  • Maintain expert level product knowledge of existing and new features and functionality
  • Ensure partners are getting the most out of the relationship that leads to retention and expansion

What We're Looking For

  • Loves Snackpass
  • Excited about scaling Snackpass to 100 campuses and beyond
  • Ability to sell β€” will be talking with a lot of restaurants. Should be comfortable with lots of over the phone communication
  • Data driven, ability to create processes and define success metrics and KPI's
  • Friendly and easy to get along with
  • Excited about scaling a process from 300 restaurants to 10,000
  • Willing to do both high-level strategy and analysis as well as getting hands dirty with customer service, helping restaurants with account issues, menu editing, etc
  • At least 2 years of experience in a B2B Account Management or Client Success role
About us

Snackpass is a product that we built for our friends. And we want to keep building it with the same love and silliness.

Snackpass is a social experience. It feels like you're getting food with your friends, even if you're not physically with them.

We're looking for someone who wants to build this kind of product with us as we scale from 10k customers at Yale and Brown to 200k customers at SF, Michigan, Boston and beyond.