Operations Manager – SF

* Oversee daily utilities operations with our utilities vendor, ensuring that we get utilities turned on and off in each of our homes in a timely and efficiency manner

* Own the Utilities growth and support strategy, constantly finding ways to drive better process and performance amidst rapid scaling

* Work closely with our product and engineering teams to design, test, and productize tools needed to optimize Utilities operations

* Monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends

* Rapidly execute on solutions when problems or challenges have been identified

* Work with adjacent teams and key stakeholders to ensure we are always delivering the best and most timely experience for internal and external customers

* Manage the relationship with our third party utilities vendor to ensure they consistently meet our needs

* Work with our finance team to budget and plan for how to scale utilities operations as we grow

You have:

* At least 2+ years of experience in strategy, operations, or program/project management

You are:

* A creative problem solver, with a proven track record of thinking"outside the box" to solve complicated and multi-faceted problems

* Excited by operational process and challenges, with a knack for figuring out how to make things work, even without many resources

* A strong and structured communicator, both verbally and in writing

* Tenacious, and willing to always dig one level deeper to understand the root cause of issues

* Analytical; able to draw insights from data, but also to make decisions based on imperfect data

* Willing to roll up your sleeves and do"whatever it takes" to solve the problem

* Hungry and energetic to hit ambitious goals

* Customer-centric: you care deeply about every customer interaction and the experience of all buyers and sellers


* Experience working at a high-growth technology company

* Experience in real estate portfolio management or utilities management

* Proficiency in SQL

Opendoor values Openness

Our team celebrates our diverse backgrounds, being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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