Manager, Loyalty & CRM

* Own loyalty program, benefits, and offerings with assistance of Associate Manager

* Drive referral program strategy through test design and execution for different offers

* Develop strategic use cases and test plans for emerging retention channels

* Build out team to support execution of emerging channel efforts

* Assist Head of Retention Marketing with identification of new initiatives and opportunities to drive repeat customer growth


* 3-5 years marketing experience, ideally in loyalty or retention

* Ability to run basic business analytics and derive business insights and recommendations

* Experience managing a budget and presenting associated business cases

* Deep knowledge of emerging marketing technologies and channels

* Prior experience in vendor negotiation and management

* Ability to effectively prioritize work across multiple projects

* Proven record of collaborating cross-functionally with multiple teams, such as Brand, Creative, and Merchandising


* Comprehensive health benefits

* Equity

* 401k plan

* Subsidized lunches and fully stocked kitchen

* Wellness benefits including in-office masssage visits

* Quarterly product allotment -- a package of the world's best bras every 3 months!

ThirdLove® is empowering women to feel comfortable and confident in their everyday lives. We make bras that fit perfectly, feel incredible, and look stellar.

We're a rapidly growing team (over 200 today and doubling in size this year) based in San Francisco with offices in Chico, CA and Argentina. We're funded by Tier 1 investors and are disrupting a $100 billion global market. We're one of the fastest growing consumer brands in the country, and known as 'the brand to catch Victoria's Secret'.

Our culture is collaborative, fast-paced, and data-driven with a strong focus on designing beautiful products and creating a seamless user experience. Instead of using standard industry molds, we developed proprietary half-cup sizes based on real women's measurements and created a Fit Finder® Quiz that removes the hassle in finding the best size. To date, over 9 million women have taken our easy-to-use Fit Finder® Quiz.

Five core values drive all of the work we do:

* Put customers first. Do things that make our customers happy.

* Adaptive. Defy standard conventions. Be nimble and embrace change.

* Curious. Strive to always learn and grow.

* Engaged. Be Present. Lift others up. Be your best self.

* Responsible. Gain others' trust by being respectful, reliable, and accountable.

If you want to impact millions of people each and every day, and you share these values, we'd love to connect.

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.